OOH Consultant
OOH Consultant
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Job Description
Job Description
Job Title: OOH Consultant
Location: Cape Town Bellville
About ICG Medical:
ICG Medical is a globally recognized nursing recruitment agency that specializes in sourcing nurses across various specialties midwives and home care/healthcare workers. Comprising three reputable healthcare recruitment brands ICG Medical operates from offices in the UK Ireland India South Africa China Philippines Australia Canada Japan and the USA with plans for further expansion.
Job Summary:
We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a Healthcare Recruiter you will play a crucial role in our mission to source nurses across various specialties midwives and home care/healthcare workers. If you have a passion for delivering exceptional customer service working in a fastpaced environment and making a positive impact in the healthcare industry this role is perfect for you. Join us in our Bellville Cape Town office and be a part of our globally renowned team.
Responsibilities:
- Handling inbound/outbound calls: Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
- Interact with customers/clients through phone or email and managing all queries requests and complaints: Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
- Booking nurses/healthcare professionals in to shifts: Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes Acute and Complex Care)
- Handling cancellations from clients and candidates and following the processes set to replace: Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
- To be professional friendly courteous and helpful to all candidates that you speak to: Maintaining highest standards of the ICG Medical values.
- Sourcing of new clients/business: Using necessary networks and platform to acquire new business.
- To assist and provide the highest standard of customer care: Keeping clients and candidates informed and creating a seamless transaction and experience.
- To have an efficient telephone manner to take accurate information and update the system.
- Achieving daily/ weekly and monthly KPIs and hours target.
Qualifications:
- Recruitment experience within any industry is a must
- Out of hours experience is incredibly beneficial but not required
- Excellent verbal and written communications skills.
- Committed to a high level of service delivery for clients and candidates.
- Working under pressure.
- Good knowledge of MS excel.
- Dedicated and reliable with strong attention to detail.
- Customer service driven.
- Applicants with a strong desire to work in a fast paced high energy and vibrant environment.
- Ambitious financially driven and talented communicators who are capable of delivering excellent customer service in a target driven role.
Required Experience:
Contract
Employment Type
Full-Time
