Operations Director

Established in 1987 in Lyon a city renowned for its rich textile heritage Jouffre Inc. stands at the pinnacle of luxury upholstery and window treatments. While our roots are deeply anchored in France our expertise stretches globally with dedicated craftsmen and teams stationed in New York Lyon and Rabat. Serving the visions of the worlds most distinguished interior designers weve been entrusted with projects spanning private residences renowned hotels and other prestigious spaces.

At Jouffre our daily mission is to breathe life into timehonored craftsmanship translating the audacious visions of international designers into tangible luxury. Beyond our craft we are staunch believers in nurturing the growth of our team members. We foster an environment that celebrates initiative autonomy responsibility and unwavering dedication. Join us and be a part of a legacy where tradition meets innovation.

MAIN OBJECTIVE OF THE POSITION

As the Operations Director of our New York Workshop and a member of our board named the Squad Cabinet you will oversee all operations at Jouffre USA. Your mission is to balance strategic leadership with handson operational management while serving as an ambassador of our Liberated (FForm) Company approach. This innovative structure emphasizes roles and responsibilities over hierarchy empowering employees to collaborate take initiative and grow professionally.

You will ensure the seamless operation of the workshop fostering trust innovation and collaboration among a skilled team of artisans and managers. Upholding Jouffres values creativity perseverance transmission and rigor you will promote excellence encourage decisionmaking and support the wellbeing and development of your teams. These efforts are essential to achieving both human and economic performance objectives and ensuring customer satisfaction through worldclass craftsmanship!

RESPONSIBILITIES & MISSIONS

As a Manager you must trust your teams and give meaning to their daily missions. You must succeed in immersing yourself in the companys liberation project which must be at the heart of your concerns. The team you manage is composed of the Workshop Managers: the Upholstery Manager the Drapery Manager the Installation Manager the Wall Upholstery Manager the Logistics Manager the Woodshop Manager the Upholstery Coordinator and the Production Coordinator.

Youre here to convey positive energy by setting ambitious motivating and achievable goals that are consistent with the companys vision. Lead listen challenge and grow your teams with kindness by adopting a true leadership posture.

Be an actor and driving force in the personal development of your teams their wellbeing and their safety in a serene and pleasant atmosphere conducive to achieving the objectives they will set for themselves in the service of your strategy itself aligned with the companys vision.

First of all 80:

Team Leadership and Development

• Empower managers and team members to take ownership of their roles while fostering autonomy and accountability.
• Build a climate of trust communication and collaboration across all teams.
• Support the professional growth of managers and employees through training skill development and regular feedback.
• Conduct key performance reviews including Monthly Decision and Development Interviews (IIDD) midyear and annual reviews.
• Act as a role model for the companys values and leadership principles.

Operational Excellence

• Lead the planning organization and supervision of production activities ensuring ontime delivery and adherence to quality standards.
• Oversee the management of the macro plannings and ensure alignment with business objectives.
• Analyze production data to identify inefficiencies and opportunities for improvement implementing innovative solutions to enhance processes.
• Develop and monitor performance metrics (KPIs) to track productivity quality and profitability.
• Optimize workflows and processes to maintain the companys profitability goals 1015 net profit annually).

Strategic and Financial Management

• Collaborate with other leadership team members to define and execute the companys medium and longterm strategic objectives.
• Manage departmental budgets ensuring alignment with company goals and efficient resource allocation.
• Evaluate and recommend productionrelated investments to improve operations and enhance capabilities.
• Actively contribute to companywide decisionmaking and arbitrations focusing on driving revenue growth profitability and employee wellbeing.

Active Contribution to Squad Cabinet

• Ensure the sharing of production performance through the creation of dashboards.
• Provide suggestions to improve the overall performance of the company.
• Cooperate with other members of the Squad Cabinet and take decisions to grow Jouffre NYs revenue and profitability enhance customer satisfaction and promote employee wellbeing.

In addition 20:

Innovation and Continuous Improvement

• Lead and inspire continuous improvement initiatives with managers to enhance operational performance (experience with Lean Manufacturing is a big plus).
• Stay updated on industry trends tools and techniques integrating relevant innovations into the workshops operations.

Collaboration and Partnerships

• Work closely with Jouffres global entities (Lyon Rabat London Souchet Woodwork) to strengthen operational synergies.
• Develop relationships with external institutions associations and collectives including industry organizations like the Sustainable Furnishing Council.
• Act as an ambassador for Jouffre representing the company at events schools and training centers to strengthen its employer brand.

Safety and CSR

• Ensure adherence to safety regulations in workshops logistics areas and production zones.
• Work with the Safety Committee to maintain a secure and healthy work environment.
• Participate in the companys U.S. CSR initiatives.

We are an artisanal SME your responsibilities role and missions are intended to evolve based on the needs of the company your aspirations your growth your proactivity and the opportunities you may identify!

PROFILE

You are a positive dynamic and forwardthinking leader with a proven track record in operational management including a minimum of 5 years in a similar role with responsibilities in team and production management. Skilled at balancing strategic vision with handson you inspire trust foster collaboration and drive innovation to achieve exceptional results.

With strong analytical skills sound judgment and a proactive mindset you motivate teams to take initiative embrace challenges and strive for excellence. You value transparency and cultivate a climate of trust and effective communication. Confident and composed you adeptly manage complex situations and ensure seamless information flow.

Fluent in English and proficient in Spanish you excel in using ERP systems and Google Workspace. With a passion for the arts craftsmanship and luxury sectors you bring experience in highend industries creating dashboards managing budgets and driving operational efficiency.

As Operations Director you will embody Jouffres values while fostering collaboration achieving both human and economic objectives and ensuring worldclass craftsmanship and customer satisfaction.

Requirements:

• Minimum of 5 years at a similar level of responsibility.
• 5 to 10 years of experience in team and production management.
• Experience in luxury or highend industries is strongly preferred.
• Bilingual in English with proficiency in Spanish; French is a plus.
• Strong leadership skills with a natural authority and collaborative mindset.
• Ability to manage both strategic and operational processes effectively.
• Highly organized and capable of prioritizing effectively in a dynamic environment.
• Proficiency in ERP systems (Odoo a huge plus) and Google Workspace.
• Skilled in creating and managing dashboards and performance indicators.
• Expertise in negotiation decisionmaking and implementing improvements.
• Deep affinity for craftsmanship the arts and the luxury industry.
• Proven ability to lead projects and manage budgets effectively.

ADDITIONAL DETAILS

Location: Long Island City NY

Starting Date: Mar 24 2025

Type of Contract: FullTime Exempt

Manager: General Manager

Salary: Between $95000 and $115000 annually depending on the profile

Benefits: Health insurance 401K transit check 4 weeks vacation 2 personal days annual profit sharing

A Resume and a Cover Letter are required