Workplace Concierge

Job Description:

Join dentsu:

When you join dentsu you become part of one team regardless of which of our brands you join. Our team is diverse with talents spanning media creative content and technology all united by a shared ambition: to innovate the way brands are built.

Our collaborative and agile ways of working mean youll develop versatile skills and be exposed to new and exciting ideas. Combine that with a pioneering spirit aimed at making a positive impact on brands society and each other and youll soon understand why were at the forefront of the digital economy.

Visit our website to discover more about what we do: Purpose:

As the first point of contact for dentsu employees internal and external clients and visitors you will facilitate an engaging and exceptional workplace experience. Your role involves providing firstclass customer service and general administrative support.

About You:

• Passionate about delivering high standards of customer service.

• Experienced in reception duties including managing calls arranging meetings and facilities management.

• Thrives in a fastpaced environment with the ability to selfmanage and problemsolve.

• Enjoys working collaboratively with a diverse range of people.

• Excellent communication skills both verbal and written.

• Strong interpersonal skills engaging and able to build and maintain professional relationships.

• Indepth understanding of general business needs and service delivery.

• Excited and passionate about the marketing agency world.

Experience criteria:

• 12 years experience in hospitality customer service or related field

• Previous experience in a reception/admin support role in a similar environment.

• Proven track record of providing exceptional customer support services.

• Demonstrated experience managing internal and external stakeholders.

What youll do:

Key Responsibilities:

• Welcome all visitors and colleagues with a smile that could brighten even the dreariest Melbourne day setting the tone for a positive experience.

• Serve as the first point of contact for all queries delivering toptier customer service with warmth and efficiency.

• Manage and prioritise all incoming calls emails and mail ensuring smooth communication flow.

• Coordinate maintenance of office equipment in collaboration with the Workplace Site Manager.

• Issue and track access passes for staff contractors and visitors upholding security protocols.

• Handle travel enquiries from setting up new profiles to assisting with booking adjustments.

• Proactively manage meeting room bookings working closely with the Executive Team to create seamless experiences for clients and guests.

• Process accounts payable invoices accurately and on time ensuring vendors are paid and reporting deadlines are met.

• Take initiative and confidently manage frontofhouse operations independently when required.

• A natural communicator with a flair for resolving guest concerns ensuring everyone feels supported and valued.

Whats in it for You:

• Flexibility to work where you feel most productive Be the Best You Policy.

• 5 weeks annual leave after 2 years of service and 3 whole company mental health awareness days off per year.

• Participate in dentsus One Day for Change annual volunteering initiative where over 1200 staff in ANZ unite to volunteer and help people in need across the communities we operate in partnering with more than 40 charitable organisations chosen by our staff.

• with great discounts on health insurance gym membership buying a car and travel!

• A careerdefining role!

Why dentsu:

At dentsu our diverse and inclusive culture enables employees to bring their whole selves to work and be proud of doing so. This is the foundation for great innovation which generates better outcomes for our people partners and communities. We encourage applications from people with disabilities and of all ages nationalities backgrounds and cultures.

Our collaborative and agile ways of working mean youll develop versatile skills and be exposed to new and exciting ideas. Combine that with a pioneering spirit aimed at making a positive impact on brands society and each other and youll soon understand why were at the forefront of the digital economy.

Together we make our mark. Together we embrace the true potential of disruption. And together across all our locations we help our clients win in a changing world.

If you want to belong to a global network where opportunities are limitless we look forward to welcoming you.

Next Steps

Sound exactly like the sort of role for you Apply now!

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