Concierge

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5*luxury hotels in the country.

Conrad is Empowering and Bold

Benefits

Working for Hilton means you arejoining an international company with more than 6200 hotels across the globewithcountless benefits & career development opportunitiessuch as:

• Travel- Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym a dedicated team member gym with free access 7 days a week
• Benekit Discounted rates for Conrad Team members across a wide range of retailers
• Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity Paid leave for those that qualify
• On shift complimentary meals on duty & uniforms provided
• Bonus Generous bonus scheme based on achievable targets

The Job Role

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean healthy and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should have:

• A positive attitude and good communication skills
• A commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment