Service Manager-Senior Associate
Service Manager-Senior Associate
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Internal Firm Services OtherManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules coordinating meetings and handling confidential information.Those in operations and strategy at PwC will track manage and report on strategic initiatives and projects. In this role you will support leaders by handling key responsibilities representing their point of view in meetings and decisions and anticipating their future needs. Additionally you will organise leadership team calls and meetings oversee research and data analysis promote consistent across sectors and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Must Have:
Strong understanding of ITIL frameworks and best practices.
Proficiency in using ITSM tools such as ServiceNow Jira and Azure DevOps.
Knowledge of the M365 Suite tools.
Experience with cloud platforms such as AWS Azure or Google Cloud.
Incident change and problem management as well as continuous service improvement (CSI).
Excellent verbal and written communication skills.
Vendor and escalation management.
Working knowledge of operational budgets.
Good to Have:
ITIL V4 Foundation.
Project management skills.
Knowledge of data privacy laws and regulations.
Familiarity with disaster recovery (DR) and business continuity planning (BCP) activities
Years of exp 49 years
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Change Communications Change Management Communication Creativity Data Analysis Embracing Change Emotional Regulation Empathy Goal Alignment Inclusion Intellectual Curiosity Learning Agility Meeting Coordination Meeting Facilitation Operational Optimism Program Project Management Project Management Support SelfAwareness Teamwork 1 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
