Cluster Reservations Agent
Cluster Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Reporting to the Cluster Reservations Manager we are looking for an experienced and dynamic Reservations Agent to join the onproperty Groups Reservations Team. The Full Time Cluster Reservations Agentis a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.
Responsibilities include:
- Handling and processing reservations and inquiries from all booking channels
- Analyse and update all traveller requests that are tailored to their requirements
- Prearrival check to ensure guest history is linked and relevant booking information is updated.
- Follow up on NoShows and late cancelations and process charges appropriately
- Proactively seek to generate incremental revenue via upselling promoting hotel F&B Venues and other hotel services and amenities. Fluent in selling room packages and higher room type
- Close communication with other hotel departments to ensure every guest has a smooth arrival experience.
- To share any special guest information preferences and instructions within the Reservations Team as well as with other departments
- Assist reservation manager in inventory control by balancing inventory and managing overbooking
- Able to handle room block monitoring rooming lists reporting pick up VIP and upgraded accommodations
What we are looking for
- Previous experience in a Reservations Agent role in a 4 or 5 star hotel
- Ability to quickly get up to speed with knowledge of all hotel services and facilities
- Knowledge of the Opera PMS system
- Good knowledge of MS Office applications (Word Excel PowerPoint) and Outlook
- Exceptional attention to detail
- Excellent verbal and written communication skills and interpersonal skills
- Ability to multitask and work productively in a busy environment
Perks Rewards Motivations
- Discounts on hotel rooms for you and your family at all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- Grow develop and progress with internationally recognized training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
