Guest Experience ExpertSA Call Centre Agent
Guest Experience ExpertSA Call Centre Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Function
Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable are recruiting for a fun energetic innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott Policies and Procedures.
What We offer
- Learning and development opportunities through online platforms on the job trainings and classroombased courses
- Discounts on hotel rooms food and beverage and spa in Marriott International portfolio
- Wellbeing activities and sustainability initiatives through the Take Care and 360 programs
- On Property Caf
- Medical Aid Company
- Provident Fund Company Benefits
- Associate Uniform and Laundry servicethereof
- Employee Wellbeing Programme
- Staff Transport
Required Experience & Qualifications
- A recognized Hospitality qualification would be advantageous
- At least 1 2 years Call Centre experience within a Hotel environment
- Proficiency in Microsoft packages (MS Word Excel Outlook
- Working Knowledge in Opera PMS
- Available to work flexible working hours and rostered shifts as and when required
- Good telephone etiquette.
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and selfdriven
- Ability to work without supervision and within a team
- Ability to manage and work with high volume work load
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends and Public holidays as per operational requirements
Key Responsibilities
- Complete all daily duties as set out in departmental duties and requirements.
- Operate telephone switchboard station in order to answer telephone calls.
- Process guest requests for wake up calls screening calls and other requests related to placing or receiving telephone calls.
- Advise guest of any messages (e.g. voicemail mail faxes) received for them and send to room if required.
- Answer record and process all guest calls requests questions or concerns. Receive record and relay messages accurately completely and legibly.
- Log all guest requests or issues contact appropriate individual or department and follow up with guest to ensure their request has been met to their satisfaction.
- Provide information to guests about room features property amenities and local areas of interest.
- Assist guests with accessing the internet.
- Report accidents injuries and unsafe work conditions to manager.
- Answering incoming and internal calls as per brand standard
- Managing Lets chat requests and follow up
- Check and Prepare staff transport log sheets
- Check stationary orders
- Assist with group preparation when required
- Credit card cancellations
- Update guests profiles when needed and as requested
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
#LIOnsite
Required Experience:
Unclear Seniority
Employment Type
Full-Time
