Front Office Manager
Front Office Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIESAT THE UKS #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
Conrad London St Jamesis one of Hiltons three global luxury brands and reflects the bold inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5 of hotels in London and the Top 10 in the world.
A World of Rewards:
- Salary ranging from 41000 up to 42000
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe they consist of:
- The Blue Boar Pub opened May 2021 which is a contemporary take on a British pub
- The Hedgerow the hotels first cocktail bar which takes inspiration from the beauty of the traditional British countryside
- The Pem a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard for afternoon teas and lighter meals
- The Executive Lounge an exclusive space dedicated to our most valued guests providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces perfectly designed to host a wide range of gatherings and events each space offers the same commitment to quality luxury and service excellence that define Conrad London St. James.
What will I be doing
- Oversee the Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Set departmental objectives work schedules policies and procedures
- Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Recruit manage train and develop the Front Office team
- Comply with hotel security fire regulations and all health and safety legislation
- Assist with other departments as necessary
What are we looking for
- A minimum of 2 years of Front Office supervisory experience in the hotel industry
- High level of IT proficiency
- Good level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department
- Excellent leadership interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Travel:
- St James Park Tube Station District & Circle Line across the road
- Westminster Tube Station Jubilee Line 4 Mins Walk)
- Victoria Station8 Mins Walk)
- Waterloo Station10 Mins Walk)
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
