Customer Service Consultant Call Centre Ballarat

VicRoads Registration and Licensing Services (RLS) has undergone a major organisational transformation and now as a corporate entity is creating a stronger business model to deliver VicRoads longterm strategy.

The outcome of this corporate transformation is greater investment in our people systems and technologies which will not only deliver greater capability internally but enable the delivery of new digital products and services to enhance the experience for our customers our partners and the Victorian community.

You have an amazing opportunity to make a truly significant impact on our team the wider business as well as our stakeholders during this exciting period of growth for the company.

Salary:$63120.00 plus Super
Tenure:Fixed term 12months fulltime position
Location: Ballarat CBD moving to Wendouree

About the Opportunity

Numbering over 800 staff our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services policy advice and specialist services to our customers.

Our Call Centre typically operates from 8AM to 5.30PM MonFri. We are seeking fulltime Customer Service Consultants to work Monday to Friday working 7.6 hour days plus lunch.

Career development is taken seriously and we believe we are hiring our future leaders today. Full training will be provided.

About the job:

• Deliver registration and licensing services around the needs of our customers in a dynamic environment primarily by telephone and in writing in accordance with established policies and procedures work instructions and guidelines in a professional timely and courteous manner.

• Investigate and resolve customer enquiries according to established policies and procedures work instructions and guidelines in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.

• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.

• Work collaboratively as an effective team member to achieve key team and individual performance targets supporting and participating in team activities and assisting to meet team objectives.

• Provide guidance and support to less experienced staff where required.

About you:

• Exceptional customer service skills a positive cando attitude with a keen eye for detail

• Excellent communication skills coupled with a strong work ethic

• Adaptability flexibility and agility with regards to change and adopting new methods of working

• A team player who is not afraid to go above and beyond where required

• Intermediate computer literacy skills

What can I bring to the role

• Being a customer focused role you will have some customer service experience. This can come from hospitality retail or administration and of course call centre experience is also highly valued.

• Strong communication and problemsolving skills.

• High motivation and the ability to navigate through multiple platforms simultaneously.

Perks:

• Flexibility to work from home once competent.

• You can grow your career.

• Reward and recognition incentives.

• Highly driven valuesbased company that looks after its people and where diversity is openly celebrated.

How to Apply

Please submit your resume via the Apply button.

Applications close 11.59pm on Tuesday 6 May 2025.

For a copy of the Position Description please email

Unfortunately applications cannot be accepted via this email.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.