V-Cafe Barista

ABOUT US

The Salvation Army is a Christian movement and one of Australias largest and mostloved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief we are always here providing support safety community and opportunity.

Key tasks/Activities of the Role & Expected Outcomes

Pre service preparation

• Prepare and manage the expresso machine and ensure it is clean and ready for service.
• Set up all the hot drink condiments including cups utensils milk and related materials.
• Ensure expresso machine is prepared prior to beginning of service.
• Ensure the working area is clean and hygienic and surroundings as per health regulations.

Provide quality customer service

• Assist with taking coffee/tea orders.
• Operate the cash register and Eftpos machines.
• Assist in creating a welcoming friendly and caring environment.
• Refer people to appropriate Salvation Army services.

• Customers/clients are served in a courteous and timely manner.
• Customer/client complaints are responded to in an appropriate and timely manner.
• Accurate information provided to customers.

Maintain a safe and healthy environment

• All volunteers are to be mindful of their own health and to take care of the health and safety of others.
• Volunteers are required to comply with all TSA work health and safety policies and procedures as applicable to their workplace.

• Immediately report any health and safety concerns notifiable incidents and near misses to Senior Team Leader and ensure any hazards are controlled until rectified.
• Complete hazard/ incident and accident form in a timely way.

Qualifications and experience requirements for the Role

Barista experience and customer service skills preferred but not essential

Mandatory Requirements of the Position

• Complete The Salvation Army (TSA) Mission Volunteer registration induction and training TSA is a ChildSafe workplace.
• Integrity checks as required for the role.

Cultural Competency

We value people of all cultures languages capacities sexual orientations gender identities gender expressions and intersex status.

Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices

Demonstrates commitment to culturally appropriate and inclusive practice

Demonstrates practical application of concepts and principles of inclusion

Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander LBGTQI CALDneurodiversityand multi faith

Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander LBGTQI CALDneurodiversityand multi faith

Works effectively with an interpreter as required in line with organizational guidelines

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures languages capacities sexual orientations gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from child related roles will require the successful completion of a Working with Children Check. Additionally certain volunteer roles may require a Nationally Coordinated Criminal History Check.