Business Development and Customer Success Associate
Business Development and Customer Success Associate
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Job Description
- ROTH IRA
- Competitive salary
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Pay starts at $17 $21 based on experience. Additional incentive opportunities.
- Potential to become fulltime depending on performance
- Health insurance benefits upon becoming fulltime
- Paid Time Off
- Snacks provided at the work location
- Opportunities for internal advancement
- Excellent work culture
- Employee discount
- Referral program
- Answer phone calls respond to emails and online chats
- Manage customer inquiries complaints and class adjustments. Prioritize as needed
- Process enrollments payments and schedule changes
- Make outbound calls to selfgenerated and acquired leads
- Maintain accurate call records by documenting all call details in accordance with standard operating procedures (SOP).
- Business Development working with community partners (daycares preschools etc.
- Represent British Swim School during local outreach and marketing initiatives
- Maintain accurate customer records in the CRM
- Track and report lead followups and enrollment conversions
- Attend staff meetings and stay informed about local promotions and events
- Creating and maintaining Swim Instructors schedule on a weekly basis
- Positive enthusiastic personality with excellent communication skills
- Strong customer service and sales abilities
- Comfortable with multitasking and technology (phone systems CRM etc.
- Reliable organized and committed to following procedures
- Completion of required training (CRM online training modules etc.
- Bilingual skills are a plus
- High School Diploma or Equivalent
- Customer Service/Success or Sales experience 1 year (preferred)
Hybrid Work: Onsite during weekdays and remote during weekends.
Ability to commute to work location: NW Portland OR 97229
Here at British Swim School we are more than just a fun surfacelevel swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one a survival school first and a learntoswim school second. As a result we can support our mission to ensure that every person regardless of age or ability has the opportunity to become a safe and happy swimmer.
Flexible work from home options available.
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a funloving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementaryaged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a childfocused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the industry. In these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Required Experience:
IC
Employment Type
Part-Time
