Support Analyst
Support Analyst
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Job Description
The Senior Support Analyst assists with the analysis of business and information needs in order to design optimal systems solutions. Working under close supervision this job helps to design system solutions that are appropriate for business needs and consistent with the overall design of the organizations information systems architecture. This job also identifies improvements to the existing information technology (IT) systems and processes.
Key Responsibilities and Duties
- Identifies business needs conducts requirement gathering and defines scope and objectives of each project.
- Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
- Assists with the translation of business requirements into application requirements and works with all members of the team to communicate the changes to the application successfully.
- Identify and escalate conflicts issues and changes in order to appropriately manage scope.
- Maintains technical documentation to guide system users and to assist with the ongoing operation maintenance and development of the system.
- Seeks advice from senior management regarding challenging system circumstances and other problems that require a more complex understanding of information technology (IT) systems and processes.
- University (Degree) Preferred
- No Experience Required
- Physical Requirements: Sedentary Work
Career Level
5IC
Position Summary:
Provide full Product Life cycle analysis development support and complex problem resolution for Omni DC application. Work as part of an IT team with other analysts to remediate production issues proactively maintain the efficiency of applications and provide subject matter expertise on assigned applications and processes.
Key Duties & Responsibilities:
Primary Responsibilities:
- Analysis Development Maintenance and Support for Omni DC Application.
- Provide accurate estimates and timelines for work requested.
- Strong proficiency in developing with COBOL within a mainframe environment
- Document application functionality and processing
- Identify and document risks to current efforts and estimated efforts
- Identify and improve gaps in job/application efficiencies
- Follow up with internal customers regarding business functional understanding delivery schedule and acceptance.
- Prepare reports and graphs to be distributed to internal stakeholders and management
Functional Knowledge: What knowledge of concepts process principles or procedures is needed within discipline; SME
- Familiarity with Omni Plus/Omni Trade/Omni Pay
- Knowledge of pension products like 401k 403b etc.
Business or Industry Expertise: Describe the degree of knowledge and understanding required of TIAAs business and industry commercial environment and of competitors products and services.
3 to 6 years of relevant work experience.
Interactions / Interpersonal Skills: Describe the nature and level of interactions this job has with others both internally and externally. Explain any specific interpersonal skills necessary to successfully perform this role (i.e. negotiation skills represents business at external events or to governmental bodies etc. .
Yes. Solid oral and written communication skills
Job Requirements And Qualifications: Indicate the minimum and preferred education and experience for the job and any licenses and certifications required
Required Education:
Other
Graduate
Preferred Education:
Other
Engineering / MCA
Skills and Abilities:
Mandatory Skills
- Strong IBM Mainframe development experience
- OS JCL
- OS Utilities/IBM Utilities
- TSO/ISPF
- COBOL
- Strong work ethic selfstarter focus on customer service good communications and people skills team player
Preferred Requirements:
- Understanding of Windows Server/UNIX
- Basic understanding of US Retirement Products/Insurances.
- Basic Understanding of Mainframe/Legacy applications JCL/Job CA7 Schedules NDM File transfers
Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone:
Privacy Notices
For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.
For Applicants of TIAA Nuveen and Affiliates residing in California please click here.
ForApplicants of TIAA Global Capabilities click here.
For Applicants of Nuveen residing in Europe and APAC please click here.
Required Experience:
IC
Employment Type
Full-Time
