Help Desk Jobs in Pune

Associate Technical AnalystDesktop Support - Technical Analyst /Asccoicate Technical AnalystJob Description for Technical Analyst: -Job ProfileDeskside Support L-2 (End User Services). The Technology support engineer will be working within a team structured to provide world class IT services to clie...

Use Case Discovery & ValidationIdentify and prioritize agent use cases with high ROI: operational automation coordination agents internal task delegation etc.Work with users and stakeholders to understand their workflows challenges and trust boundaries.Prototype and iterate agent behaviors in produc...

Role of Customer Support AgentReporting to the Help Desk Team Lead a Customer Support Agent acts as initial and primary point of contact with the customer is responsible for the initial acknowledging of all tickets raised by customers and then gathering the necessary information in order to troubles...

DescriptionRole Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.Key Accountabilities of the roleMaintain accurate log for the walk-in customers Ensure TAT is adhered to and wh...

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all...

Senior Platform Support AnalystExperience : 1-4 yrs. Role SummaryAdvanced platform support role for complex ticket resolution in-depth troubleshooting and handling escalations across product labs enterprise admin and billing/account operations. Requires strong understanding of escalation vs. resolut...