Service Coordinator Scheduling Claims Support
Service Coordinator Scheduling Claims Support
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1 Vacancy
Job Description
Connect Calls to Repairs for Melbourne s GoTo Plumbing Experts
Backed by community roots industry awards and a team of licensed experts our client isn t your average plumbing provider. They re Melbourne s goto for emergency response complex installs and everything in between. Known for getting it right the first time they ve built a name on quality and they re growing fast. With a peoplefirst culture and high standards they now offer you a global career in business support where your skills fuel smooth operations from anywhere in the Philippines.
Job Description
Be part of our client s team as a Service Coordinator (Scheduling & Claims Support) where your keen eye for detail and strong communication skills will shine. You ll coordinate service bookings assist with claims processing and confidently navigate schedules using Google Maps all while thriving in a dynamic fastpaced environment with evolving responsibilities.
Job Overview
Shift: Day Shift Mon Fri 06:00 AM 03:00 PM (Weekends Off)
Salary: PHP 30000 to PHP 35000
Work setup: Permanent Work From Home
Primary Responsibilities (Initial 2 3 months Peak Season):
- Calling tenants to book service appointments in a timely and professional manner
- Scheduling service works in the internal system based on availability and urgency
- Collaborating with the Receptionist to manage a shared service schedule
- Updating client portals with booking confirmations and relevant details
- Ensuring accurate data entry and followthrough on all bookings
Secondary Responsibilities (Posttraining / As Needed):
- Providing backup support for claims processing
- Switching between claims handling and scheduling duties as required
- Assisting in workload management during colleague absences
- Maintaining documentation and following internal processes for claims handling
Requirements
The Qualifications We Seek
- Minimum of 1 year of experience in scheduling customer service or administrative support
- Familiarity with claims processing (an advantage but not required)
- Ability to work effectively both independently and within a small team
Minimum Requirements:
- Clear and professional phone manner; confident when speaking with tenants and customers
- Proficient in using Google Maps for location identification and schedule planning
- Strong organizational and multitasking skills
- High attention to detail and accuracy in data entry
- Techsavvy; able to learn and navigate internal systems and client portals
- Reliable and adaptable to changing priorities
- Willing and available to work the same hours as the current team 6 AM to 3 PM MNL; may shift during DST)
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Fully customized Emapta laptop with peripherals
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Be part of the #EmaptaEra apply now!
The Qualifications We Seek Minimum of 1 year of experience in scheduling, customer service, or administrative support Familiarity with claims processing (an advantage but not required) Ability to work effectively both independently and within a small team Minimum Requirements: Clear and professional phone manner; confident when speaking with tenants and customers Proficient in using Google Maps for location identification and schedule planning Strong organizational and multitasking skills High attention to detail and accuracy in data entry Tech-savvy; able to learn and navigate internal systems and client portals Reliable and adaptable to changing priorities Willing and available to work the same hours as the current team 6 AM to 3 PM MNL; may shift during DST)
Employment Type
Full Time
