Director Conference Services and Catering

At Fairmont Hotels & Resorts our engaging service and delicious cuisine make every special event a truly memorable affair both within our distinctive surroundings and offsite. Your vision and leadership as Director Conference Services and Catering will ensure an engaged team efficient operations and offerings that exceed the expectations of every client.

Summary of Responsibilities:
Reporting to the Director of Sales & Marketing responsibilities and essential job functions include but are not limited to the following:   

• Consistently offer professional friendly and engaging service
• Direct and manage all activity related to the Catering office ensuring all service standards are followed
• Responsible for all catering from booking to and conference services from the time a contract becomes definite to
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business
• Conduct site inspections as required
• Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
• Ensure that function bookings group resumes event contracts and banquet event orders are prepared and distributed accurately and efficiently
• Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
• Work closely with the Director of Food & Beverage to prepare monthly forecasts
• Balance operational administrative and Colleague needs
• Follow departmental policies and procedures
• Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
• Lead a team of Conference Service Managers
• Onboard new team members
• Lead training and recruitment efforts
• Follow all safety  policies
• Other duties as assigned

Qualifications :

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications and relevant computer applications required 
• University/College degree in a related discipline required
• Excellent communication skills both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Proactive detail oriented and able to work collaboratively across teams to drive results and deliver memorable experiences

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility and Gender Affirmation (Lifetime maximum of $10000 for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5 of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program Discounted room rates including 50 off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.