Reservation E-Commerce Manager
Reservation E-Commerce Manager
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Job Description
The Reservation & ECommerce Manager will be responsible for the daily operations and administration of the Royal Service & Reservation department including providing support coaching training and directing a team of Royal Service & Reservation Supervisors and Royal Service & Reservation Agents & Telephone Operators.
Furthermore the Reservation & ECommerce Manager will ensure update and maintenance of the hotels telephone system as well as reviewing and maximization of the current and future revenue opportunities related to telecommunications at the Hotel. Ensures the smooth and efficient operations in the department through prompt effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Management of Online Reservation Systems: Providing accurate and uptodate information on the hotels online reservation platforms (especially the hotel website OTAs). Ensuring that the system works properly so that customers can easily make reservations.
Pricing and Promotions: Determining price strategies creating special offers and promotional campaigns. Managing prices competitively and dynamically.
Customer Relationship Management (CRM): Managing customer demands and feedback from online channels. Providing personalized services to increase customer satisfaction.
Sales and Performance Analysis: Collecting and analyzing online sales data. Monitoring sales performance developing revenue generation strategies and reporting.
Online Customer Experience: Optimizing user experience on the website and other online platforms. Making the necessary arrangements for a smooth reservation process.
Payment and Security Management: Ensuring that online payment systems work correctly and are secure. Ensuring security and confidentiality regarding customers payment information.
Collaborations and Distribution Channels: Expanding the hotels online distribution network by collaborating with thirdparty platforms such as Online Travel Agencies (OTA).
Competition Analysis: Monitoring the online pricing promotion and marketing strategies of competing hotels and taking strategic steps.
Qualifications :
- Higher education (tourism and hotel management)
- Good command of English is required
- Experience in the relevant position
- Knowledge of Microsoft Windows computer programs:
- Excellent communication skills both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Strong team player who can work independently in a fastpaced environment
- Dynamic willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Management experience would be an advantage.
- Strong analytical organizational and creative thinking skills
- PreOpening experience would be a plus
Additional Information :
Your team and working environment:
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
