Job Position: Reservation Manager
Department: Sales & Marketing
Location: Green Coast Hotel Vlora
Type of employment: Permanent
Job Position Summary
The Reservation Manager at Green Coast Hotel MGallery Collection will play a key leadership role. This position is responsible for overseeing all aspects of the reservation department while ensuring an exceptional guest experience and optimizing revenue. The successful candidate will manage reservations maintain effective communication with the front office and sales teams and implement strategies to maximize room occupancy and revenue per available room (RevPAR).
Main Responsibilities and Duties
Supervise and lead the reservation team ensuring the department runs efficiently and delivers top-tier service.
Oversee reservation processes including booking management cancelations and modifications ensuring accurate guest information and seamless operational flow.
Manage and maintain the hotel s reservation system ensuring availability accuracy and up-to-date information for both guests and staff.
Ensure that reservation inquiries bookings and special requests are handled promptly and professionally maintaining a high standard of guest service.
Address and resolve any guest complaints or concerns related to reservations striving to ensure a positive overall guest experience.
Collaborate with Sales team to implement dynamic pricing strategies ensuring optimal room rates based on market demand seasonality and competitor pricing.
Monitor booking trends identify potential areas for revenue optimization and provide recommendations to enhance profitability.
Analyze reservation patterns and make adjustments to pricing and inventory to achieve revenue targets.
Work closely with other departments (Front Office Sales Housekeeping) to ensure smooth operations and maximum efficiency in guest service and occupancy management.
Regularly communicate with the Sales and Marketing teams to stay informed of upcoming promotions and group bookings ensuring integration into reservation strategies.
Prepare daily weekly and monthly reports on booking trends occupancy revenue performance and other key metrics.
Analyze data and provide insights to senior management regarding reservation and revenue performance identifying areas for improvement or new revenue opportunities.
Train develop and motivate the reservation team to provide the highest level of service and maintain a strong understanding of systems and revenue management practices.
Requirements
Proven experience (minimum 2-3 years) as a Reservation Manager Front Office Manager or similar leadership role in a luxury hotel environment.
In-depth knowledge of hotel management software (PMS) online distribution channels and revenue management principles.
Strong analytical skills with the ability to interpret data and implement strategies to optimize revenue.
Exceptional communication and interpersonal skills with a customer-focused approach.
Experience in managing and leading a team with strong organizational and multitasking abilities.
Fluency in English and Albanian; knowledge of additional languages is a plus.
Strong understanding of the hospitality industry particularly in a high-end luxury setting.
Main Competencies
Revenue Optimization.
Team Leadership & Development.
Guest Service Excellence.
Communication & Coordination.
Analytical Thinking & Reporting.
Problem-Solving.
Attention to Details.
Benefits
Work Conditions:
Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment an attractive compensation and benefits package and opportunities to fully develop your professional potential.
Method of Application:
All those interested can apply by choosing one of the three methods above:
Directly through Zoho Recruit
Via LinkedIn
By sending their CV to
Application deadline: 30.06.2025
* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
* Only shortlisted candidates will be contacted.
Reservation Manager
