drjobs Virtual Administrative Coordinator Outbound Calling

Virtual Administrative Coordinator Outbound Calling

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1 Vacancy
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Job Location drjobs

Bogotá - Colombia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position : Virtual Administrative Coordinator (Outbound Calling)

Work Hours (Client) : 8:00AM 5:00 PM EST

Holidays : TBD

Pay Range : $1300 $1800 USD/month (varies based on skill set and experience level)

Location of Search : Latin America

Work Location : REMOTE

Duties and Responsibilities:

As a Virtual Assistant you will be responsible for communication between NGC and the insurance carrier. You will assist the Project Manager with client interaction.

Reports To:

  • House Accounts Managers
  • Sales Manager
  • Office Manager

Duties and Responsibilities:

  • Conduct outbound calls to insurance companies to request the release of recoverable depreciation and obtain insurance adjuster estimates after project completion.
  • Perform general office tasks including correspondence filing data entry and maintaining organization.
  • Communicate with homeowners and insurance companies via phone and email ensuring timely followups.
  • Manage and process insurance claims invoices payments and older files maintaining accurate records.
  • Coordinate schedules appointments and office activities while supporting team operations.
  • Ensure client and insurance files are regularly updated for consistent service delivery.
  • Maintain office supplies and inventory ensuring resources are available
  • Send contractor s agreement to carrier
  • Assist with getting adjustment set
  • Follow up on loss sheet
  • Follow up on supplement
  • Send Invoice and COC (Certificate of Completion)
  • Follow up on final monies
  • Upload documents for PCs if needed

KPIs Tracked for Job:

  • Amount of files touched per day
  • Number of loss sheets uploaded weekly
  • Number of final bills submitted weekly
  • Number of adjustments set weekly
  • Time between adjustment completed and loss sheet submitted
  • Time between final bills introduced and the last check received
  • Time between contract offered and adjustment sent

Performance Goals:

  • Keep clients happy by notifying them about updates through the CRM and informing the manager if there are any issues with a Project Manager.
  • Decrease the amount of time between all tracked KPIs.
  • Maintain consistent attendance and punctuality aiming for improvement in KPI reporting.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Experience: 2 years of related experience

  • 2 years of experience in administrative support roles with a strong focus on outbound calling
  • Proven ability to handle outbound calls and conduct professional conversations with clients and third parties
  • Strong organizational skills with experience in managing schedules documents and correspondence
  • Detailoriented and proactive with the ability to prioritize tasks and manage time effectively in a remote work environment

Employment Type

Full Time

Company Industry

About Company

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