Workplace Support Engineer R-17789
Workplace Support Engineer R-17789
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6000 people in 31 countries we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a futureready company come join us! Learn more at the role
Join our Digital Workplace Operations Team!
Youll be at the forefront of delivering exceptional customer support and technical expertise in a fastpaced environment. Were looking for selfmotivated team players who thrive in a collaborative setting. Youll support both our global organization and local office making a real impact every day.
Responsibilities
- Deliver toptier HW/SW support: Handle repairs deployments imaging migrations installs moves adds changes upgrades and connectivity issues with expertise.
- Email account maintenance & network administration: Manage Active Directory and perform minor network tasks seamlessly.
- Inventory management: Keep detailed records of hardware and software inventory.
- Project leadership: Lead small projects independently demonstrating your initiative and leadership.
- Technical analysis & maintenance: Assist with the analysis maintenance documentation and testing of software and hardware.
- Customer training & advice: Provide expert advice and training on the technical aspects and use of standard software packages.
- EUC Operations support: Contribute to technical projects ensuring smooth and delivery.
- User documentation: Maintain and update user documentation for clarity and accuracy.
- Hardware development life cycle: Participate in design development review and implementation of new systems.
- Team training & guidance: Offer training and guidance to team members including automation processes and macOS.
- Cloudbased apps support: Configure and support Office 365 including SharePoint OneDrive Teams and Office Apps.
- Mobile technology support: Manage and support tablet and smartphone technologies and apps including Surface iPad iOS and Windows devices.
Skills
- Experience: Minimum 23 years of PC support in a medium or large corporate environment.
- Certifications: Hardware & Software certifications in current technologies (Microsoft Lenovo HP Apple etc. are highly desirable.
- Customer Service: Excellent customer service skills both in person and via phone remote sessions email or chat clients.
- Technical Skills: Strong skills in installing and configuring a wide range of industrystandard operating systems software and utilities including Windows macOS and Microsoft Office in a corporate setting.
- PC Hardware: Competent in all aspects of PC/laptop/peripheral installation repair parts replacement and configuration.
- User Account Administration: Experience in creating deleting and maintaining user accounts and properties with basic Active Directory knowledge.
- Communication Tools: Proficient in Microsoft Lync/Skype for Business for chat client support conference collaboration video and voice support.
- Unix Knowledge: Beginner to intermediate level Unix knowledge.
- Specialized Tools: Knowledge of JAMF Casper and experience with Adobe Creative Cloud.
- Interactive Technologies: Experience with Smart Technologies Interactive Whiteboards and Displays.
- Online Meeting Platforms: Familiar with Cisco WebEx and Teams.
- Additional Skills: Networking and A/V experience is a plus.
All Dun & Bradstreet job postings can be found at and Official communication from Dun & Bradstreet will come from an email address ending in @.
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Employment Type
Full-Time
Key Skills
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