Lead Rooms Experience Manager - Waldorf Astoria New York
Lead Rooms Experience Manager - Waldorf Astoria New York
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$ 85000 - 95000
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
We are seeking a highly skilled and motivated Lead Rooms Experience Manager who is committed to delivering exceptional service and fostering a collaborative highperformance team. This role requires a candidate with strong leadership capabilities an indepth understanding of operational efficiency and a passion for delivering seamless guestcentered experiences. The ideal candidate will have a proven track record of managing large teams excellent communication skills and the ability to anticipate and address client needs with professionalism and finesse. We are looking for someone who thrives in a fastpaced environment is dedicated to continuous improvement and possesses a genuine desire to elevate the guest experience by setting the standard for excellence in service.
The ideal candidate will possess the following qualifications:
- A minimum of 35 years in a managerial or supervisory role within a hospitality or servicedriven environment demonstrating the ability to lead and motivate a diverse team.
- Strong verbal and written communication abilities with a focus on maintaining clarity professionalism and a positive tone in all interactions with guests and team members.
- Comprehensive understanding of highend service standards team coordination and efficient operational procedures in a fastpaced highpressure environment.
- Strong critical thinking and troubleshooting skills to swiftly resolve guest concerns or operational challenges while maintaining a calm and composed demeanor.
- A genuine passion for delivering outstanding guest experiences anticipating their needs and creating memorable moments that exceed expectations.
- A degree in hospitality management business or a related field is preferred along with any certifications in service excellence or team management.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIMD1
After undergoing a transformative restorationWaldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Lead Rooms Experience Managerto unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
The Lead Rooms Experience Manager will oversee the daily operations of the hotels reservations process with a focus on delivering exceptional guest service and supporting the hotels financial goals. Leading a team responsible for managing group reservations room inventory cutoff dates and occupancy. This role will include regular audits of the teams performance ensuring that all reservations calls meet quality expectations and the hotels operational procedures. The Lead Rooms Experience Manager will also develop forecasts report performance and ensure all reservations processes are streamlined efficient and reflective of the hotels luxury standards. By leading this team the Lead Rooms Experience Manager will contribute to the hotels efforts in achieving Forbes 5Star recognition through consistent delivery of excellence in guest service effective management of team performance and adherence to the highest standards.
What will I be doing
As a Lead Rooms Experience Manager you would be responsible for overseeing the reservations process and team operations ensuring exceptional guest service and adherence to Forbes 5Star standards while driving financial profitability.
- Manage daily reservations processes and operations including room inventory group rooming lists and blocks cutoff dates restrictions occupancy selling guest rooms systems management budgeting forecasting and policy implementation.
- Conduct regular audits of reservation calls to ensure all team members meet Forbes 5Star service standards.
- Manage and communicate information regarding hotel occupancy promotions special reservation procedures operational issues and special events.
- Serve as the primary liaison with reservations teams companywide to ensure consistency in processes and guest experience.
- Monitor and develop team member performance including supervision scheduling coaching evaluations professional development and recognition programs.
- Recruit interview and train team members to maintain a highperforming reservations team.
- Prepare and analyze reports including OAR and Master Monthly to inform decisionmaking and optimize reservations performance.
- Develop and revise forecasts to ensure accuracy in reservations planning and revenue management.
The rate of pay for this role is $85000 $95000 and is based on applicable and specialized experience.
Required Experience:
Manager
Employment Type
Full-Time
