Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Develop and articulate comprehensive operational frameworks and recommendations to all levels of management and obtain approval for proposed initiatives.

• Provide direction to teams on gathering formulating defining and designing efficient solutions to complex operational and process challenges.

• Serve as a strategic advisor to leadership by delivering actionable insights operational assessments and recommendations to support decisionmaking.

• Analyze complex requirements design scalable workflows communication plans and operational processes aligned with enterprise goals of agility security resilience and efficiency.

• Ensure usercentric and stakeholder experience considerations are integrated into operational designs.

• Provide leadership teams with structured problemsolving assistance surfacing operational risks dependencies and opportunities.

• Provide comprehensive support to executive leadership including preparing reports presentations and facilitating meetings.

• Utilize a riskbased approach to evaluate and recommend initiatives that minimize business disruption and promote resilience.

• Develop document and refine operational models governance processes escalation procedures and workflow standards.

• Analyze organizational health metrics and process performance to proactively identify improvement opportunities.

• Develop executivelevel reports dashboards and visualizations to convey the status of strategic initiatives and operational performance.

• Lead operational reviews and retrospectives for enterprise initiatives synthesizing findings into actionable improvement plans.

• Coordinate crossfunctional project for initiatives of moderate to high complexity ensuring alignment with strategic priorities.

• Expand or modify workflows and processes to improve business agility continuity and impact.

• Assess the effectiveness of thirdparty or internal toolsets and workflows to recommend enhancements for strategic operations.

• Maintain a strong understanding of business operations enterprise systems and organizational dynamics to deliver strategic operational analysis.

• Architect operational and communication solutions to complex organizational problems.

• Research and analyze industry trends and emerging best practices to inform operational strategy and organizational design improvements.

• Produce cost/benefit analyses for operational initiatives to support leadership decisionmaking and prioritization.

Required Qualifications

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Information Technologyrelated field or equivalent education and related training

• Ten years of experience and high proficiency with the following information technologies:

• Information security best practices

• IT performance/scalability principles

• Relational database technologies

• Principles of a service oriented architecture

• Mainframe distributed Web and/or networking technologies

• Design tools and techniques

• Application development methodologies

• Technology testing and change implementation best practices

• Excellent verbal and written communication skills

• Strong collaborative and consultative skills

• Ability to work independently or as a member of a team

• Ability to lead direct and train teams of Developers and Systems Analysts

Preferred Requirements

• Fifteen years experience supporting strategic operations program management or organizational leadership initiatives.

• Proficiency with enterprise collaboration and reporting platforms (e.g. Microsoft 365 Suite Power BI ServiceNow Jira).

• Familiarity with frameworks such as Lean Agile ITIL or Six Sigma.