Implementation Manager
Implementation Manager
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Job Description
About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009 the company has grown to be one of the leading disruptors in the cloudbased electronic bill presentment and payment (EBPP) space helping institutions put customer experience first. By switching to InvoiceCloud clients can improve customer engagement loyalty and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually InvoiceCloud is one of the most secure innovative and inclusive fintech solutions in the market. To learn more visit .
The Implementation Managers responsibility is to analyze document and deploy complex software/biller integrations to external customers. Implementation Managers must use skills such as project management as well as knowledge and professional experience of payments technology and regulations to complete all assigned integrations efficiently. The Implementation Manager role requires a combination of configuration knowledge project management technical analysis QA and clientfacing activities.
Responsibilities:
Analyze the integration type (Scope):
- Work with IT and product development to have a full understanding of the project
- Complete internal and biller questionnaires of all configuration item
Perform configuration within the CRM
Work with billers (customers) to demo and review configurations
Ensure accuracy of items impacting payment transactions (invoice types system settings terminal activation)
Submit integration coding forms within Jira
Submit bill presentment Jira
When required develop and complete delivery/project plans
Execute delivery/project plan and all assigned tasks on time
Support customer QA and UAT
Maintain and support ongoing communication with stakeholders
Maintain an excellent relationship and open line of communication with IT sales billers software partners and all members of the Operations team.
Coordinate all activities related to bringing a client live including IT Marketing software and printing partners CS training and the biller (customer)
Required Knowledge and Skills:
Support external clients implement technical systems of medium to advanced complexity
Configure systems to integration specifications and to support business needs
Define and execute delivery plans
Testing and QA of systems set up
Support training and end users during implementation
Excellent written and verbal English communication skills
Selfstarter with a demonstrated ability to achieve results as part of a highperforming team and ability to effectively prioritize and multitask under deadlines
Proficiency with Microsoft Office Applications (Outlook Word Excel etc.
Good interpersonal skills
Positive attitude and willingness to learn
Travel Requirements:
Up to 25 of travel required
Education and Experience:
Bachelors degree in a related discipline
Project Management training preferred
3 5 years experience in a related role / field
Experience working at a SaaS company or within finance/payments Insurance industry knowledge preferred
Benefits:
We offer a competitive benefits program including:
- Medical dental vision life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO) wellbeing days paid holidays and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is onecomponentof total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The aboverepresentsthe expected base compensation range for this job requisition.Ultimately indeterminingyour paywellconsider many factors including but not limited to skills experience qualifications geographic location and other jobrelated factors.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact .
Click here to review InvoiceClouds Job Applicant Privacy Policy.
To all recruitment agencies:InvoiceCloud does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Required Experience:
Manager
Employment Type
Full Time
