drjobs Implementation Manager

Implementation Manager

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1 Vacancy
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Job Location drjobs

Boston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About InvoiceCloud:

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009 the company has grown to be one of the leading disruptors in the cloudbased electronic bill presentment and payment (EBPP) space helping institutions put customer experience first. By switching to InvoiceCloud clients can improve customer engagement loyalty and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually InvoiceCloud is one of the most secure innovative and inclusive fintech solutions in the market. To learn more visit .

The Implementation Managers responsibility is to analyze document and deploy complex software/biller integrations to external customers. Implementation Managers must use skills such as project management as well as knowledge and professional experience of payments technology and regulations to complete all assigned integrations efficiently. The Implementation Manager role requires a combination of configuration knowledge project management technical analysis QA and clientfacing activities.

Responsibilities:

Analyze the integration type (Scope):

Perform configuration within the CRM

Work with billers (customers) to demo and review configurations

Ensure accuracy of items impacting payment transactions (invoice types system settings terminal activation)

Submit integration coding forms within Jira

Submit bill presentment Jira

When required develop and complete delivery/project plans

Execute delivery/project plan and all assigned tasks on time

Support customer QA and UAT

Maintain and support ongoing communication with stakeholders

Maintain an excellent relationship and open line of communication with IT sales billers software partners and all members of the Operations team.

Coordinate all activities related to bringing a client live including IT Marketing software and printing partners CS training and the biller (customer)

Required Knowledge and Skills:

Support external clients implement technical systems of medium to advanced complexity

Configure systems to integration specifications and to support business needs

Define and execute delivery plans

Testing and QA of systems set up

Support training and end users during implementation

Excellent written and verbal English communication skills

Selfstarter with a demonstrated ability to achieve results as part of a highperforming team and ability to effectively prioritize and multitask under deadlines

Proficiency with Microsoft Office Applications (Outlook Word Excel etc.

Good interpersonal skills

Positive attitude and willingness to learn

Travel Requirements:

Up to 25 of travel required

Education and Experience:

Bachelors degree in a related discipline

Project Management training preferred

3 5 years experience in a related role / field

Experience working at a SaaS company or within finance/payments Insurance industry knowledge preferred

Benefits:

We offer a competitive benefits program including:

InvoiceCloud is an Equal Opportunity Employer.

InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact .

Click here to review InvoiceClouds Job Applicant Privacy Policy.

To all recruitment agencies:InvoiceCloud does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.


Required Experience:

Manager

Employment Type

Full Time

About Company

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