Manager Quality Systems Global Learning
Manager Quality Systems Global Learning
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Job Description
Position Summary:
ultrafocused Work together to fearlessly uncover new possibilities
The Manager Quality Systems Global Learning will be responsible for supporting and ensuring operational efficiency for the training process at Ultragenyx. This role requires a strategic thinker with excellent communication skills and the ability to build strong relationships with stakeholders and subject matter experts.
Work Model:
Flex This role will typically require onsite work 23 days each week or more depending on business needs. In many locations the business will set certain days each week that Flex employees are required to be onsite.
Responsibilities:
Learning Management System (LMS) User Management and Support
- Create update and deactivate user accounts as necessary.
- Monitor and troubleshoot user access issues ensuring timely resolution
- Provide guidance and technical support to endusers instructors and course designers.
- Work with content authors and Area Training Leads to deploy training to desired audiences.
Process Management Troubleshooting and Improvement
- Work with the LMS IT System Owner and Vendor to identify system issues and drive to resolution.
- Foster strong relationships with key stakeholders including senior leaders department heads and employees.
- Identify inefficiencies and recommend improvements to workflows and operation processes.
- Provide reporting and analytics on users and compliance as requested.
- Participate in the CAPA process to address deviations and regulatory findings.
Documentation
- Maintain and update standard operating procedures (SOPs) and user guides for the LMS.
- Contribute to inspection readiness efforts by supporting logistics and responding to requests.
- Share best practices and develop Job Aids as needed to support the LMS Area Administrator Community of Practice.
- Support curriculum and content owners in the review process.
Requirements:
- Bachelors degree or equivalent experience required.
- Minimum of 6 years experience in training organizations with Learning Management System administration responsibilities with a minimum of 2 years in a GxP regulated environment.
- Excellent interpersonal and communication skills both written and verbal.
- Ability to multitask and prioritize in a fastpaced environment.
- Must be adaptable flexible and solution focused with good attention to detail.
- Good to excellent knowledge of business tools like Word PowerPoint and Excel.
- Experience with a customer service management system such as ServiceNow.
- Proficiency and handson experience with Quality and Electronic Document Management Systems such as Veeva is a plus.
#LICT1 #LIhybrid
The typical annual salary range for this fulltime position is listed below. This range reflects the characteristics of the job such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicants geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Pay Range
$137300 $169600 USD
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race color religion gender sexual orientation gender identity/expression national origin/ancestry age disability marital and veteran status and any other status or classification protected by applicable federal state and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law including individuals with disabilities disabled veterans for pregnancy childbirth and related medical conditions and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or in any part of the recruitment process you may contact Talent Acquisition by emailing us at .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Exec
Employment Type
Full Time
