Description
Position Summary:
A Penske Senior Rental Representative will provide service by assisting in person or on the phone our internal and external customers and will support the branch and rental needs. This position demands a confident individual with customer service orientation strong interpersonal and telephone skills who will provide front line contact with prospects manage a large fleet of vehicles match vehicle demand with availability coordinate all aspects of customers accounts and ensure complete customer satisfaction in a fast paced environment.
This full time entry level position offers a competitive compensation and benefit plan. We also believe in promoting from within. So if you are dynamic motivated and want a valuable career experience we want to speak with you!!
Location: 1610 Enterprise Rd. Mississauga ON
Major Responsibilities:
Compute charges for merchandise or services and receive payments
Prepare merchandise for display or for purchase or rental
Recommend and provide advice on a wide variety of products and services
Keep records of transactions and of the number of customers entering an establishment
Prepare rental forms obtaining customer signature and other information such as required licenses
Inspect and adjust rental items to meet needs of customer
Explain rental fees policies and procedures
Confer with customers by telephone or in person in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints
Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
Resolve customer service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Determine charges for services requested collect deposits or payments or arrange for billing
Other projects and tasks as assigned by supervisor
Qualifications:
1 years of sales and customer service experience required
1 years of inside sales experience preferred
High school diploma required
Bachelors degree preferred
Ability to work independently customer service skills organizational skills and a positive attitude are required
Intermediate proficiency in the use of a computer including Microsoft Word Excel and Outlook required
Willingness to work the required schedule including some weekends is essential
Valid Drivers License required
Regular predictable full attendance is an essential function of the job
Willingness to travel as necessary work the required schedule work at the specific location required complete a Penske employment application submit to a reference verification (to include past employment and education) are required
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job the associate may be required to stand walk and sit. The associate is frequently required to use hands to touch handle and feel and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
Penske is committed to the principle of equity in employment.
Penske is committed to the principle of equity in employment As part of this commitment Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Sarah Karan Recruiter atorto make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Senior Rental Representative
