PD-Contact Center US

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From largescale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fastmoving techdriven environment love solving realworld problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cuttingedge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Process Associate and Process Developer Customer Care.

Responsibilities
Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
Be able to service customers on a variety of topics which can include but not limited to providing account transactions details payment disputes explaining charges handling fraud online transactions and handling fees or rates
Customer Service for American consumer credit card customers
Use of CRM tools and documenting detailed information
Ability to utilize the tools properly to efficiently resolve the customers issue
Qualifications we seek in you!

Minimum Qualifications
At legal age by the time of application
High School / Senior High School graduates are accepted College graduates are preferred.
Ability to perform in a fastpaced and highvolume service center
Ability to multitask alongside compliance to the process
Shall pose no challenges in adhering to work schedules.
Flexible to work in any schedule.
Excellent Data Entry Skills
Detailed Oriented
Preferred Qualifications/ Skills
Able to demonstrate understanding while improving chance to create rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations preferably in a customer service business for Consumer Credit Cards
Displays excellent English oral and written communication skills using accurate grammar with smooth flow.
Displays excellent problem solving and decisionmaking skills.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get handson experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problemsolvers who push boundaries every day
Thrive in a valuesdriven culture Our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.