Director Retail Solutions

Position Summary

Headquartered in Ridgefield Park N.J. Samsung Electronics America Inc. (SEA) is a leader in mobile technologies consumer electronics home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader our passion for innovation has been the common thread throughout our history. Weve grown into one of THE most recognized global brands. We consider ourselves relentless pioneers that push boundaries and defy barriers. The company pushes beyond the limits of todays technology to provide groundbreaking connected experiences across its large portfolio of products and services including mobile devices home appliances home entertainment 5G networks and digital displays. As EPAs ENERGY STAR Corporate Commitment Partner SEA is dedicated to making a positive impact on the environment through its ecoconscious products practices and operations.

People Excellence Change Integrity CoProsperity

Role and Responsibilities

The Director of Retail Solutions is a business and technology leader that combines operational management with aligning people processes and executive teams with new IT concepts. This role will be responsible for all system projects that include point of sale IT systems Inventory management instore digital signage and experiences. This position will also include projects related to development implementation and maintenance of technology such as mobile app payment systems and inventory management. The Director of Retail Solutions will be responsible for a team of technology professionals including analysts project managers and support associates. The Director will collaborate with crossfunctional teams including IT Marketing Merchandising Design Sales and Stores Operations to ensure alignment and successful of retail initiatives.

• Develop technology infrastructure from existing technologies delivering customer solutions from offtheshelf components

• Works with procurement contract and legal teams to bid and award contracts for retail work

• Drives technical business decisions including difficult tradeoffs that may be needed between resources schedule and functionality

• Evaluate execute and support carrier activation portal

• Collaborates with internal IT teams to manage integration of systems enhancements and upgrades

• Manage the development and implementation of service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve efficiency and effectiveness

• Ensure compliance with relevant security and data privacy regulations.

• Monitor system performance and identify areas for improvement and optimization

• Collaborates with cross functional teams to align technology strategy with business objectives.

• Responsible for oversite of vendor of work and SLA timelines

• Identify key performance metrics and leverage data analytics to track digital trends and optimize performance.

• Develop and maintain project plans timelines and budgets for solution implementations.

• Develop and manage vendor relationships and ensure the timely and effective resolution of issues

• Mentor and empower a high performing team fostering a culture of innovation agility and excellence in

• Develop and operationalize business processes in SRMS to use throughout all 3 lines of business MX HE and DA.

• Manage and maintain R&M Budget for SRMS Hosting & Development and all contracted R&M Vendors for Parts and Labor.

• Anticipate potential highrisk project steps and heighten awareness of the program status. Provide routine status updates to relevant stakeholders and executives.

• Manage any additional operational tasks as assigned

Skills and Qualifications

• 12 years experience in retail technology systems and operations

• Experience to include in Point of Sale and Networking systems

• Strength in working cross functionally harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end deployment and implementation

• Ability to think strategically and translate business needs into actionable technology and service solutions.

• Adaptability to move at the pace of retail and work in a constantly evolving environment ambiguity and making decisive decisions when needed

• Advanced proficiency in Power Point Word and Excel

• Outstanding written and communications skills time management and organizational skills

• Ability to travel approximately 1020 of the time

Preferred Qualifications:

• Bachelors degree in Business Management or related field

• Previous experience in retail point of sale inventory management network systems vendor management change management large field team support with the ability to demonstrated knowledge of best practices process creation and results

• Demonstrated ability to create revise and standardize processes

• Demonstrated experience working with third party vendors and IT solutions

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Life @ Samsung @ Samsung fulltime employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many more. In addition regular fulltime employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Teamor for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.