Retail Solutions Manager
Retail Solutions Manager
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Job Description
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Lead coach and mentor a team of Retail Account Managers fostering a high-performance culture that drives asset recovery supply chain efficiency and customer satisfaction.
- Maintain a succession plan for key roles ensuring the development of high-potential team members and effective management of poor performance
- Develop and execute strategic plans for the Retail Account Management team ensuring alignment with CHEPs broader business goals and delivering mutual value for both CHEP and its retail partners.
- Build and maintain strong strategic partnerships with key retail accounts leveraging deep market insights to deliver customized solutions that add value for both parties.
- Track and manage critical KPIs such as asset productivity pallet recovery and cycle time efficiency ensuring accountability within the team to meet and exceed performance targets.
- Collaborate with internal teams including finance legal supply chain and customer service to ensure smooth operations strategic alignment and seamless execution of key initiatives.
- Drive the adoption of new technologies and innovative tools that improve the Retail Account Management teams performance enhancing both customer satisfaction and operational efficiency.
- Build strong trust-based relationships across multiple levels of retail organizations ensuring CHEP is seen as a trusted partner and advocate for its products and services.
- Lead process improvement initiatives ensuring the team embraces continuous learning development and innovation to stay competitive and deliver exceptional results.
Position Purpose
To lead account management activities across region 2 accountable for 50% of national volume and reporting directly to Country General Manager (CGM). Key performance areas include developing and maintaining strong senior and operational relationships with key retailers growing and maintaining retailer advocacy for CHEP improving asset management and productivity reducing losses and leakage rate the identification and delivery of revenue opportunities deriving from reuse or other retailers activities as well as loss compensation opportunities.
The role carries responsibility for a pool of 8 M de pallets movement.
Major/Key Accountabilities
Strategic alignment & growth: develop the strategic and tactical roadmap of Brazils retail strategy for region 2 focused on brilliant execution of programs and initiatives to drive the implementation of retail transformation ambitions. Deliver commercial targets for retailers operating in region 2 implementing strategies to develop and accelerate multiple revenue streams: extended cycle time reuse misuse loss compensation and other retailers activities. Strengthen collaborative partnerships driving mutual value: advocacy managed exchange and total pallet management solutions transport collaboration backhaul circuits damage rate improvement and introduction of new platforms and solutions such as LMS.
Asset productivity: deliver the asset productivity framework to achieve the companys objectives and long-term ambition for through solid improvement of multiple KPIs: flow through ratio leakage rate cycle time decrease retail strategy compensation among others.
Transformation: lead key initiatives to drive the Transformation programme for Retail Solutions in Brazil enabled by our Digital capabilities (data technology Ultra devices targeted diagnostics continuous diagnostics).
Customer Experience: increase NPS and other customer experience metrics for retailers at region 2 ensuring high service level standards throughout the customer journey.
People: develop a high-performance team and key individuals who will grow lead retail account management. Work to increase engagement through improving the work experience of the team members invest in appropriate zero harm initiatives job training and coaching. To inspire and develop beyond their current roles and modelling the right behaviours.
Cost efficiency: ensure delivery of functional budget working with peers to identify opportunities to improve efficiency
Relationship management: build strong multi-level relationship with retailers from owners and senior leaders to operational workforce targeted participation in customer and industry forums to increase CHEPs visibility and credibility in the market.
Contribute to the overall strategic direction in Brazil and act as a role model to employees in Latin America. Work collaboratively with all employees to optimise the efficiency and effectiveness of activities.
Qualifications
Business / Engineering / Commercial degree MBA desirable
Experience
- Minimum 4 years in a commercial manager role with people leadership
- Minimum 10 years in general business experience
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management Account Management Adaptability Business Strategies Communication Cross-Functional Work Customer Retentions Customer Satisfaction Data-Driven Decision Making Digital Literacy Emotional Intelligence Feedback Inclusive Leadership Innovation Inspiring Others Learn From Mistakes Mentorship Motivating Teams Negotiation Partnership Development Prioritization Relationship Management Revenue Growth Roadmapping Solutions Development 4 moreWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Manager
Employment Type
Full-Time
