Project Manager - Change Management

You are a strategic thinker passionate about driving solutions in Change Management. You have found the right team.

Join our dynamic Cash Operations Change Management Team where youll be a key player in promoting Operations Change Management and Strategic Initiatives. This role offers the opportunity to grow the Payments business by enhancing customer experience and managing customer fulfilment technology and infrastructural plans. Youll thrive in a fastpaced digital environment overseeing ecommerce projects from inception to completion.

As a Project Manager Change Management in the Cash Operations Change Management (CTB) Team you will be responsible for promoting Operations Change Management and Strategic Initiatives at country and regional levels. You will enhance customer experience manage customer fulfilment technology and infrastructural plans in partnership with business stakeholders and functional partners. You will oversee the implementation of ecommerce projects from start to finish in a fastpaced digitallycentric environment.

Job Responsibilities

• Drive global change and transformation initiatives in the Payments Product Innovation space.
• Perform operations impact analysis on new business initiatives considering capacity operating models regulatory obligations and control processes.
• Ensure operational requirements are defined during requirements and solution design phases.
• Manage operational readiness activities for the successful implementation of new products.
• Develop trusted relationships with crossfunctional stakeholders and support collaboration.
• Apply structured problemsolving and design thinking to address strategic priorities.
• Manage communication of status updates to stakeholders and Senior Management.
• Coordinate and facilitate meetings ensuring clear ownership of action items and providing project progress updates.
• Identify and manage project risks issues and dependencies partnering with technology and product teams.
• Drive initiatives related to wellness development training and risk management while supporting young talent development and presenting business updates to senior executives.

Required qualifications capabilities and skills

• Hold a University/Masters Degree
• Minimum of 9 years of experience in Operations Technology and/or Product with a focus on eCommerce FinTech or Payment Innovation.
• Possess a comprehensive understanding of Treasury Services business operations and technology strategy.
• Be technologically savvy with knowledge in Data Analytics Data Visualization and/or Intelligent Automation.
• Exhibit excellent written and oral communication skills in English.
• Demonstrate strong skills and handson experience in areas such as RealTime Payments Blockchain FX Payments Innovation ecommerce Alternative Payments ISO20022 transformation and SWIFT.
• Show willingness to take ownership and accountability to achieve business goals and deliver specific results.
• Have a proven ability to motivate and build cohesive teams to achieve local regional and global objectives.
• Identify opportunities initiate action and escalate potential risks to minimize loss.
• Commit to providing highquality client service and adapt to new work structures and processes.