Property Maintenance Virtual Assistant - 100 Work From Home
Property Maintenance Virtual Assistant - 100 Work From Home
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1-3years
44000 - 44000
1 Vacancy
Job Description
This is a remote position.
Join our team as a Property Maintenance Coordinator Virtual Assistant!
We are seeking a Property Maintenance Coordinator Virtual Assistant to manage and coordinate routine maintenance and repairs. You will handle requests assign work orders track progress manage expenses and conduct inspections. Communication with tenants about schedules and issues is essential as well as being available for emergencies and urgent repairs. Accurate recordkeeping and ensuring tenant satisfaction are key responsibilities.
Key Responsibilities:
1. Work Order Management
Receive prioritize and create work orders for maintenance requests from tenants and owners.
Assign work orders to vendors and maintenance personnel based on priority and availability & pricing.
Follow up with vendors to ensure timely completion of assigned jobs.
Close out completed work orders and update records in the system.
2. Communication & Coordination
Serve as the primary contact for tenants reporting maintenance issues.
Keep property owners informed about maintenance concerns costs and repairs.
Coordinate scheduling between tenants vendors and owners for repair work.
Provide status updates on ongoing maintenance work through email phone or portal updates.
3. Vendor Management & Job Oversight
Maintain a list of approved vendors ensuring proper licensing and insurance compliance.
Dispatch vendors based on expertise pricing and response time.
Verify work completion by reviewing invoices photos tenant feedback or followup inspections.
Monitor vendor performance and maintain relationships for reliable service.
4. Preventative Maintenance & Compliance
Schedule routine property inspections with local inspection personnel and preventative maintenance services.
Track and ensure compliance with safety regulations including smoke alarms carbon monoxide detectors and HVAC maintenance.
Assist in coordinating annual property inspections and necessary repairs from leasing inspections when the leasing coordinator needs assistance.
Document maintenance histories for each property in the system.
5. Cost & Budget Management
Review maintenance estimates and negotiate pricing when necessary.
Seek owner approval for larger repair costs exceeding preset limits.
Ensure maintenance costs align with the budget and lease terms.
Track and record expenses for accurate property financial reports.
6. Emergency & AfterHours Maintenance Handling
Respond to emergency maintenance calls during business hours and escalate critical issues.
Ensure vendors are dispatched promptly for urgent repairs (water leaks HVAC failures safety hazards).
Work with afterhours emergency service providers when necessary.
7. Lease & Property Compliance
Review lease agreements for maintenance responsibilities (tenant vs. owner obligations).
Enforce tenant maintenance responsibilities (changing filters basic upkeep etc..
Ensure maintenance work complies with Authority PM policies and local housing laws.
8. Documentation & Reporting
Maintain detailed records of all maintenance requests approvals and completed work.
Document tenantcaused damages for potential charges or lease enforcement.
Generate maintenance reports for internal use and owner updates.
9. Tenant Relations & Education
Educate tenants on minor maintenance responsibilities (resetting breakers unclogging drains etc.. help maintain Faqs on our Website.
Handle tenant maintenance complaints professionally and efficiently.
Conduct followups with tenants postrepair to ensure satisfaction.
Requirements
Qualifications:
2 years of Customer Service experience in inbound/outbound US voice accounts
Proven experience in property management maintenance coordination or a related field.
Prior remote work experience is preferred.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in using virtual collaboration tools and property management software.
Knowledge of property maintenance repair procedures and vendor management.
Ability to work independently and proactively solve problems.
Exceptional attention to detail and commitment to quality.
Quiet home office work environment
Willing to work on the graveyard shift
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
At least 8gen i3 processors 8GB RAM and Windows or MAC SSD Disc
Benefits
Why Youll Love Working with Us!
Enjoy the freedom of permanent work from home while maintaining a healthy worklife balance.
Receive paid training to set you up for success from day one.
Annual performance appraisals designed to recognize your achievements and support your career growth.
Get a free noisecancelling headset to create the perfect work environment.
Take advantage of holiday pay to enjoy your welldeserved time off.
Earn overtime pay when youre willing to go the extra mile.
Receive a generous referral bonus per hire for recommending great talent.
Celebrate your hard work with a rewarding yearend bonus!
Join our team and experience the benefits of a supportive and rewarding work environment!
Qualifications: Fluent in spoken and written English Good American accent Quiet home office work environment Willing to work on the graveyard shift Fast and reliable internet connection of at least 10MBPS with internet backup available Dependable electricity with power backup available At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc This is an excellent opportunity for determined professionals who are driven by goals and would like to grow their careers in a work-from-home setup.
Employment Type
Full Time
