Customer Service Representative - FASC
Customer Service Representative - FASC
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Job Description
Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
Determines eligibility by comparing client information to established guidelines Schedules clients for Employment and Training Program Orientations available locally to their area of residence
Refers clients to third party workforce services providers
Informs clients by explaining procedures; answering questions; providing information
Maintains an accurate written record of the transaction following established guidelines
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Updates job knowledge by studying new programs that become available; participating in employment and training discussions
Other duties as assigned
Qualifications :
Education
HS Graduate or GED required some college or undergraduate degree is a plus
6 months or more experience in customer service preferably in a Call Center environment required
Workforce or other Human Services experience is a plus
Qualifications
Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multitasking
Travel Requirements
Minimal Travel
Work Environment And Physical Demands
Must be able to sit or stand for long periods of time.
80 of the day will be spent sitting or standing while talking on the phone
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Auxiliary aids and services are available upon request to individuals with disabilities.
Relay Texas: 1.800.735.2989 (TDD) 1.800.735.2988 (voice) or 711
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
