2026 - Levy Operations Team Leader
2026 - Levy Operations Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Levy Operations Team Leader
Post Type Permanent
Working Pattern Full Time
Target Salary 41200
Location Bircham Newton/Peterborough/Hybrid Working
CITB operates a hybrid working policy including working from home on average one or two days in the office per week
Interview dates TBC
CITB is the industry training board for the construction sector in England Scotland and Wales. Its our job to help the construction industry attract talent and to support skills development to build a better Britain.
CITB aims to lead the construction sector by example to ensure fairness inclusion and respect for all. We seek to build a workforce that reflects Britains diverse population and people from underrepresented groups are encouraged to apply for vacancies.
Were looking for a selfstarter with strong line management skills to join the Levy/Finance team.
CITB operates a hybrid working policy including working from home on average one or two days in the office per week and additional travel to other CITB locations as required.
About the role
Were looking for someone to lead and supervise the daytoday delivery of an operations team ensuring the processing is undertaken and completed by the team accurately efficiently and effectively whilst delivering a positive customer experience.
Key responsibilities and accountabilities
- Line management of operational delivery team
- First point of escalation for customer queries or complaints
- Monitoring operational performance against preagreed performance targets and managing any required performance improvements
- Being the expert on operational delivery for the Levy Operations area and supporting Product Manager to instill a culture of continuous improvement within the team
- To effectively implement any required changes to operational delivery including new work activities and processes.
People/Team Leadership
- Achieving Performance
Effectively manage the performance of individuals and the team to ensure there is a clear line of sight between individual goals and objectives and the overall objectives of the team and wider organisation. Enable performance engagement and recognition through regular performance feedback and coaching where required.
- Developing Capability
Promote the importance of individual and team development and actively encourage the use of development tools processes and conversations for personal and professional development. Take ownership of team succession and have development plans in place to mitigate areas of future risk.
- Creating stability
Communicating and upholding key principals and standards to ensure the team functions effectively and performs at its best. Effectively utilising where appropriate CITB policies and processes relating to key topics such as performance behaviours attendance and disputes to achieve a fair and consistent approach.
- Role Modelling
Lead by example and represent the CITB values and behaviours in your communications and interaction with others to promote a positive culture that is based on fairness inclusion and respect. Actively seek feedback and use this to enhance your performance and develop your leadership style.
About You
To apply for this role you must be able to demonstrate that you:
- Have experience of managing operational delivery teams and/or customer service teams
- Have good communication skills both verbal and written
- Have experience in effectively handling customer queries and complaints
- Have experience in a role where a detailed understanding of operational delivery processes is required
Ideally you can also demonstrate that you:
- Have experience of working in a continuous improvement environment
- Have a working knowledge of CITB Levy & Grant scheme(s) and/or systems
Other requirements
Flexible approach to working hours to meet deadlines when required
CITB Benefits
- 33 days holiday per year (including bank holidays)
- Flexible benefits including buy/sell annual leave childcare vouchers cycle to work and insurance
- Pension scheme
- Long service awards
- CITB recognition scheme
- Employee assistance programme
Employment Type
Full-Time
