Operations Executive
Operations Executive
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Job Description
Company Profile:
Easebuzz Products:; Private Limited is an online payment platform that enables
ecommerce websites to collect payments from buyers and also drive a
large volume of settlements between sellers and buyers. It has quickly
grown to become a leading payment brand in India.
The significant differentiators of Easebuzz are the fastest merchant on
boarding increased conversion rates dynamic switching on page
transactions oneclick check out and a large volume of settlements for
buyers and sellers.
Easebuzz processes millions of transactions every month clearly making it
a scaled and leading Payment business in India.
As a member of the Easebuzz team you will have the opportunity to work
in a challenging fastpaced technologydriven environment while playing
a critical role supporting the Business leadership team to achieve its
business and strategic objectives.
Easebuzz Pvt. Ltd. has its presence in Pune Bangalore Gurugram.
Merchant Support Specialist responsibilities include:
Responding to customer queries in a timely and accurate way via phone email or chat
Identifying customer needs and helping customers use specific features
Analysing and reporting product malfunctions
Job brief
We are looking for a Merchant / Customer Support Specialist to assist our merchants/customers with technical problems & basic queries when using our products and services.
Support Specialist responsibilities include resolving queries recommending solutions and guiding product users through features and functionalities. To be successful in this role the candidate should be an excellent communicator whos able to earn our merchants/customers trust. He/she should also be familiar with Salesforce software.
Ultimately He/she will help establish our reputation as a company that offers excellent Support during all sales and aftersales procedures.
Responsibilities:
to queries in a timely and accurate way via phone email or chat
merchant/customer needs and help merchant/customers use specific features
and report product malfunctions (for example by testing different scenarios or impersonating users)
customer complaints and reach out to provide assistance
feature requests and effective workarounds with team members
merchants/customers about new features and functionalities
up with merchants/customers to ensure their technical issues are resolved
merchant/ customer feedback and share with our Product Sales tech and Marketing teams
Requirements and skills:
as a Customer Support Specialist or similar CS role
with our industry is a added advantage
using help Salesforce software and remote support tools
of how Salesforce CRM systems work
communication and problemsolving skills
abilities
when handling tough cases
Type
Full Time
Employment Type
Full-Time
