Customer Support Technician
Customer Support Technician
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing nextgen energy technologies and help drive a sustainable future!
About the role
Enphase Energyislooking forCustomer Support Technician to provide inbound phone calls services to Customer Support Level 1.
Enphase Energyislooking forCustomer Support Technician to provide inbound phone calls services to Customer Support Level 1.
What you will do
Answer inbound phone calls to the Customer Support Level 1 phone queue.
Respond to inbound emails to the Customer Support group address.
Provide presales information about products.
Document all activity in a central CRM/Helpdesk software platform.
Troubleshoot technical issues related to installations.
Assist with the activation of new sites as needed.
Coordinate with Engineering with tracking of field; issues and subsequent productmodifications logging product bugs in a central database
Assist other team members with troubleshooting and/or administrative tasks as needed.
Monitor and act upon quality analysis reports provided by the QA team.
Participate in ongoing training/education of industry standards and productspecific information.
Follow departmental conventions and procedures in a positive manner.
Professionally represent Client via all communications mediums
Abide by all company policies and standards of conduct contained in the Client manual.
Answer inbound phone calls to the Customer Support Level 1 phone queue.
Respond to inbound emails to the Customer Support group address.
Provide presales information about products.
Document all activity in a central CRM/Helpdesk software platform.
Troubleshoot technical issues related to installations.
Assist with the activation of new sites as needed.
Coordinate with Engineering with tracking of field; issues and subsequent productmodifications logging product bugs in a central database
Assist other team members with troubleshooting and/or administrative tasks as needed.
Monitor and act upon quality analysis reports provided by the QA team.
Participate in ongoing training/education of industry standards and productspecific information.
Follow departmental conventions and procedures in a positive manner.
Professionally represent Client via all communications mediums
Abide by all company policies and standards of conduct contained in the Client manual.
Who you are and what you bring.
High school diploma or GED equivalent
Experience with PC and MAC OS X
Excellent verbal and written communication skills
Excellent interpersonal skills with both external customers and internal employee
Ability to multitask in a very fastpaced environment
Be able to type at least 30 WPM.
Call center experience
Experience with solar electric products residential electrical applications and Nation Electric Cod (NEC) are helpful.
Experience with consumergrade networking TCP/IP data networking preferred.
High school diploma or GED equivalent
Experience with PC and MAC OS X
Excellent verbal and written communication skills
Excellent interpersonal skills with both external customers and internal employee
Ability to multitask in a very fastpaced environment
Be able to type at least 30 WPM.
Call center experience
Experience with solar electric products residential electrical applications and Nation Electric Cod (NEC) are helpful.
Experience with consumergrade networking TCP/IP data networking preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Hand and finger manipulation using phone and keyboard.
Extended time on phone with customers
Prolonged periods sitting at a desk and working on a computer.
Hand and finger manipulation using phone and keyboard.
Extended time on phone with customers
Please submit resumes in English.
The pay rate for this role is $15.50 per hour. This position is also eligible for bonus equity and benefits.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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