Application Specialist
Application Specialist
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Job Description
The Application Specialist is responsible for managing the application and decision process ensuring a seamless experience for prospective residents while optimizing screening efficiency. This role requires a detailoriented professional who can collaborate with onsite teams streamline application workflows and enhance customer satisfaction.
***Please note this position is based in Tampa FL and hybrid schedule
More About Us: Independence Realty Trust Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. Were currently managing over 36000 apartment homes 120 communities in over 30 markets and in 14 of the countrys most desirable states. IRT has a strong commitment to hiring the most talented industry professionals which has resulted in record growth making the Company one of the most respected and trusted within our industry.
Key Responsibilities
- Application & Lease Management
- Assist prospects in completing applications and take over the process when necessary.
- Communicate application decisions to prospects and finalize the process in property management software
- Screening & Verification
- Review all documentation and resolve verification issues with residents.
- Perform manual and alert verification during screening process validate process completion and confirm accuracy of application.
- Assess all aspects of the screening process to ensure completeness and follow decision tree protocols.
- Process Optimization & Efficiency
- Work closely with onsite teams to accelerate application decisions and improve efficiency.
- Utilize a centralized dashboard with automated routing to enhance engagement and workflow.
- Continuously refine screening procedures to reduce manual reviews and improve automation.
- Analyze screening outcomes and residency data to suggest improvements in the approval process.
- Resident Support & Escalations
- Address resident escalations and provide realtime updates on application status.
- Ensure a high level of customer service by effectively managing escalations and concerns.
Qualifications & Skills
- Experience in property management leasing or application screening.
- Strong analytical and problemsolving skills.
- Proficiency in Entrata Vero and other screening tools.
- Excellent customer service and communication abilities.
- Ability to manage escalations and resolve resident concerns effectively.
- Detailoriented with a proactive approach to process improvement.
What IRT Living Offers:
- Medical Dental and Vision Insurance for individual and/or family
- Stock Awards granted in first year All employees are owners of IRT
- Discounted rent available
- 3 weeks of Paid Time Off days (PTO) in first year
- 10 Paid Holidays
- 100 company paid LongTerm Disability Life and AD&D Insurance
- 100 company match on employee 401k contributions; up to 4 of salary
- Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race color religion sex national origin age sexual orientation familial marital or veteran status disability or any other legally protected classes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
