Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Sharpcontra is seeking a detail-oriented and customer-focused Customer Support Specialist to join our support team. The ideal candidate will be responsible for managing customer inquiries resolving issues in a timely manner and maintaining a high level of professionalism and accuracy in every interaction. This role is essential in ensuring customer satisfaction and building lasting client relationships.
Responsibilities
Respond to customer inquiries via phone email and internal systems
Resolve product or service problems by clarifying the customers issue and determining the best solution
Follow up to ensure complete resolution of customer concerns
Document all interactions and maintain accurate records in the system
Collaborate with internal departments to escalate and resolve complex issues
Stay updated on company products services and support protocols
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Minimum 2 years of experience in a customer support or client service role
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Proficiency in Microsoft Office and customer service software
Ability to multitask prioritize and manage time effectively
Additional Information :
Benefits
Competitive salary between $65000 and $70000 annually
Opportunities for career advancement and skill development
Comprehensive training and onboarding support
Supportive and professional team environment
Health dental and vision insurance options
Paid time off and company holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
