Branch Member Service Associate Full-Time - Columbia MD
Branch Member Service Associate Full-Time - Columbia MD
Posted on :
29-04-2025
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1 Vacancy
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Job Description
As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules YOU control your career advancement as you learn and execute new skills.
Job Duties and Responsibilities
- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the members needs and facilitate the members financial security.
- Responds to member inquiries regarding the operation of accounts interest rates on savings and loan products account discrepancies credit debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits withdrawals funds transfers loan payments check orders share certificates ACH/payroll/direct deposit dire transfers and stop payment set up and changes.
- Handles complex member situations such as deceased member guardianships and representative payee accounts.
- Handles consumer loan application processing document collection and disbursements.
- Advises members regarding available insurance protection (life disability gap etc..
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).
Education and Experience
- MSA I High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
- MSA II High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6months of opening Personal Accounts such as savings checking CDs Money Market. Experience with Specialty Accounts such as Trusts Power of Attorney Custodial Accounts Guardianship Accounts Estate and Foreign Accounts. Experience with sales/crossselling.
- MSA III High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance Gap Insurance. Advanced Accounts experience required such as HSA IRA and Business accounts Loan Processing counseling experience.. Advanced sales/crossselling experience.
$21 $27.50 an hour
Branch Member Service Associate (MSA) I
Basic skill level experience: Less than two years of experience $21.00 $43680
Greater than two years $22.00 $45760
Branch Member Service Associate (MSA) II
Broad skill level experience: Less than two years of experience $23.00 $47840
Greater than two years but less than four $23.75 $49400
Greater than four years $24.50 $50960
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare 401(k) paid leave remote work options for applicable positions and more.
Insurance coverage begins the 1st day of the month following 30 days after hire date.
*100 Credit UnionPaid
FullTime Employee Benefits (Includes all PartTime benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100 employer contribution toward premium. (HSA and FSA compatible)*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
Dental Insurance: Generous employer contribution toward premium
Vision Insurance: Generous employer contribution toward premium
Longterm DisabilityInsurance*
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental LifeInsurance
Voluntary Dependent LifeInsurance
VoluntaryShortterm DisabilityInsurance
VoluntaryLongterm Care Insurance
Remote or Remote / Hybrid work options based on position
PartTime Employee Benefits
401(k) with employer match up to 6 and immediate 100 vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program*
Identity Theft Protection (Additional fee to add family members)*
Pet Health Insurance
Employee Discount Program
Remote or Remote / Hybrid work options based on position
All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.
Work Schedule
All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday Thursday 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours.
WERE STRONGER TOGETHER
At NASA Federal Credit Union we strive to ensure a culture of collaboration inclusion and opportunity where everyone can feel valued appreciated and respected. We commit to recruit and retain a diverse team with the best talents to live our vision mission and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Position is overtime eligible. Posted 4/25/25.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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