Senior Client Services Hub Assistant
Senior Client Services Hub Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Te Whiwhinga mahi The opportunity
Te Tumu Herenga Libraries and Learning Services is looking for two exceptional people to join our team in the Tai Tonga South Auckland Campus. There are Student Hubs across our campuses and they are the physical gateway to the University providing a welcoming friendly and manaenhancing support and advice service for future and current students.
We deliver a convenient and unified experience through the provision of mainly inperson services across all areas of being a student supported by extended operating hours and crosstrained team members. Our services include guidance and advice on being a student navigating the University exploring study options applying programmes and courses progression support and planning learning support and information Library and IT student services and wellbeing engagement and employability services.
These are both permanent roles one a part time and the other a full time with a salary range of $55300 $60000 depending on skills and experience.
The shift pattern for the parttime role is:
Monday 12pm 8pm 7.5hrs)
Tuesday 4pm 8pm 4hrs)
Wednesday 4pm 8pm 4hrs)
Thursday 4pm 8pm 4hrs)
Sunday 9am 5pm 7.5hrs)
The shift pattern for the fulltime role is:
Tuesday 12pm 8pm 7.5hrs)
Wednesday 12pm 8pm 7.5hrs)
Thursday 12pm 8pm 7.5hrs)
Friday 12pm 8pm(7.5hrs)
Saturday 9am 5pm 7.5hrs)
For more detailed information please refer to the Position Description.
He krero mu About you
We are looking for candidates who understand that customer service is not a department it is an attitude. This means you can demonstrate strong communication problemsolving IT and customer service skills along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.
Nga Pkenga Motuhake Important Skills
To be successful in this role you will display excellent leadership skills communication skills a helpful and supportive approach excellent IT skills and the ability to excel when working independently and as part of a team. This role includes supervising a team so delegation of work and passion in leading a team is beneficial.
As we are a large and complex organisation relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading university and maintains significant computational laboratory and analytic facilities. Auckland itself is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home flexible hours)
- Up to 6.75 company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programmes discounted car parking a generous parental leave allowance childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
How to apply Me phea te tuku tono
Applications must be submitted online by the closing date of 12/5/25 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Maselina Tufuga via for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.
Additional Information :
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
The University is committed to providing a safe inclusive and equitable environment where everyone can thrive. For further information see Te Ara Tautika the Equity Policy and visit
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
