Contact Center Associate 1
Contact Center Associate 1
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1 Vacancy
Job Description
Current Employees:
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Provides general information about UHealth System services to patients and community health care providers. Handles high volume of call center calls for scheduling patient appointments and accurately completing full registration for patients requesting appointments with the UHealth system. Adhering to policies and procedures regarding appointment scheduling and registration processes performing these tasks accurately with attention to detail to ensure the highest quality standards. Initiates preregistration process coordinating with the Central Insurance Verification and Patient Access teams to assure preregistration is scheduled in the appropriate facility prior to the appointment. Ensure all patient demographic insurance information is accurate complete and up to date. Verifies private patient insurance information for same day appointments or by request. Adheres to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Provides patients with all required information regarding appointments and payment policies (e.g. medical records parking cash policies anticipated charges required ancillary services cancellation policy). Liaises/advocates for patients physicians and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care. Maintains a working knowledge of medical symptoms signs and anatomical systems to identify and differentiate type and urgency of medical need. Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. Notifies appropriate parties of the appointment time referral criteria insurance verification and prior authorization requirements. Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Certification and Licensing:
Not Applicable
Experience:
Minimum 1 year of relevant experience
Knowledge Skills and Attitudes:
- General knowledge of office procedures and operations
- Skill in data entry with minimal errors
- Ability to accurately prepare and maintain records files reports and correspondence
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to maintain effective interpersonal relationships.
- Ability to understand and follow instructions.
DEPARTMENT ADDENDUM
Department Specific Functions
Provide general information about University of Miami Health System services to patients and community health care providers. Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes performing these tasks accurately with attention to detail to ensure the highest quality standards. Initiate preregistration process and coordinate with the Central Insurance Verification and Patient Access teams to assure preregistration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate complete and up to date on patients screen. Verification of insurance information verification of benefits and insurance referral information. Verification of private patient insurance information for same day appointments or by request. Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Assure ease of patient flow through medical care process. Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality. Provide patients with all required information regarding appointments and payment policies (e.g. medical records parking cash policies anticipated charges required ancillary services cancellation policy). Intervene as liaison/advocate for patients physicians and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care. Maintain a working knowledge of medical symptoms signs and anatomical systems to identify and differentiate type and urgency of medical need. Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. Notify appropriate parties of the appointment time referral criteria insurance verification and prior authorization requirements. Performs all abovementioned tasks by paying attention to detail and providing excellent customer service skills with Patients Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University of Miami Miller School of Medicine.
Other Duties as Assigned 10
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H2Required Experience:
IC
Employment Type
Full-Time
