This is a remote position.
telecallers job is to make outbound or handle inbound calls to promote products/services gather customer feedback or provide support. They are the voice of the company interacting with customers to build relationships resolve issues and drive sales.
Heres a more detailed look at what a telecaller does:
Responsibilities:
Outbound Calls:
Making calls to potential customers to promote products or services generate leads and follow up on previous interactions.
Inbound Calls:
Answering calls from customers addressing their inquiries resolving issues and providing assistance.
Lead Generation:
Identifying and qualifying potential customers who may be interested in the companys offerings.
Customer Interaction:
Engaging with customers building rapport understanding their needs and tailoring communications to their specific requirements.
Sales:
Working to close sales deals over the phone either by directly taking orders or scheduling appointments for field sales teams.
Documentation:
Keeping accurate records of customer interactions including details of calls queries responses and resolutions often within a CRM system.
Following Scripts and Guidelines:
Adhering to specific communication scripts and guidelines to ensure consistency in messaging and customer interactions.
Product Knowledge:
Staying informed about the companys products or services including their features benefits pricing and how they address customer needs.
Customer Service:
Providing excellent customer service addressing complaints or escalations professionally and effectively.
Relationship Building:
Maintaining positive relationships with customers ensuring a positive and engaging experience.
Meeting Sales Goals:
Working towards individual and team sales goals by effectively promoting products and persuading customers to make purchases.
Skills:
Excellent communication skills (verbal and written).
Strong interpersonal skills.
Active listening skills.
Customer service skills.
Sales skills (if applicable).
Patience and ability to handle objections.
Proficiency in CRM systems.
Basic computer skills.
Industries:
Telecallers can be found in a wide range of industries including:
Sales (especially in B2B).
Customer service.
Telemarketing.
Banking and insurance.
Real estate.
Ecommerce.
Work from home Married Telecaller
