Hotel Front Desk Clerk PT
Hotel Front Desk Clerk PT
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PRIMARY PURPOSE:
As a Front Desk Representative you will welcome and register hotel guests and handle requests expeditiously. Provide outstanding front desk service ensuring an exceptional hotel guest experience.
Position Status: PartTime
Location: Gold Strike Casino
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Welcome guests to the property by providing memorable service anticipating guest needs and responding to and resolving any guest.
Deliver a seamless and professional experience managing early and late property arrivals/departures and walkins and all other tasks associated with guest room checkins and checkouts.
Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests.
Partner with Housekeeping and other related departments to meet guest expectations and special requests.
Ensure correct charges and credits are posted collect payments handle cash and credit transactions and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
Control and issue keys while promoting the security privacy and confidentiality of all guests while providing a relaxing and hasslefree experience from start to finish.
Perform other jobrelated duties as requested.
Qualifications
MINIMUM REQUIREMENTS:
High school diploma or equivalent.
One 1 year face to face guest service experience.
Six 6 months cashhandling experience.
Work varied shifts including weekends and holidays.
KNOWLEDGE SKILLS AND ABILITIES:
Able to effectively communicate in English in both written and verbal forms.
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
Proficiency in computer software including Outlook MS Word Excel and PowerPoint as well as office equipment i.e. telephone copier fax machine.
Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to detail.
Effective listening abilities with strong judgment skills.
Knowledge of accommodations room capacities and amenities.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Maintain a professional neat and wellgroomed appearance adhering to company standards.
WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an allinclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe cigar and/or cigarette smoking. An ability to work a flexible schedule including extended hours weekends and holidays may also be required.
Employment Type
Part-Time
