APAC Regional Manager
APAC Regional Manager
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Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What Youll Do on a Typical Day :
The Regional Manager of Travel for Meetings T4M will drive the APAC market growth strategy within the Meetings & Events vertical with a primary focus on providing group air solutions to AMEX GBTs customers. The purpose of this role is to align the global and regional business strategies determine the priorities and goals and lead and manage a team of T4M Planners. The Regional Manager of Travel for Meetings T4M will be expected to deliver higher revenue elevate customer satisfaction and team engagement results and support in forming the GTM strategy for the region.
The daytoday aspects of the role will be largely leading a team of T4M planners/program managers that support Australia Singapore HK India and Taiwan markets for the T4M solutions.
Supporting the team to partner with Traveler Care operations and fulfilment business partner to ensure SLA/KPIs are being adhered to workloads are cleared and all aspects of the T4M processes are being applied. Partnering with internal commercial teams Business Travel Sales and Account Management T4M Account Managers to drive standardization of solutions and service offerings. Ensuring governance of the scope of work for the clients and adherence to the global standard operating processes using the approved tech stacks with appropriate pricing.
Ongoing assessment of the market landscape and opportunities in the region building gotomarket plans that include the value proposition specific to T4M in the region. Developing and maintaining deep seniorlevel relationships within the broader Meetings & Events and Business Travel teams in AMEX GBT and the regional contacts of the customers.
Personally contributing to the revenue growth initiatives by supporting relationship management with the senior stakeholders/strategic opportunities developing business through partnerships with the crossfunctional team and where appropriate leading pitches and RFP responses.
Supporting crosssell initiatives by collaborating with the commercial teams in Meetings & Events and Business Travel. Identifying opportunities to improve business profitability and deploy solutions. Engage with internal stakeholders and customer contacts to identify opportunities and drive key business priorities.
Mapping customer journeys to identify issues/ opportunities for process improvements deploying solutions and providing regular updates on progress. Developing the team to drive highquality customer experience enabling them to prioritize their learning & development and providing them improvement feedback through reviews.
What Were Looking For :
Minimum college degree or equivalent practical experience.
Demonstrated ability in Meetings & Events Business Travel or related industries.
10 years of shown people management experience in a diverse global and matrixed organization.
Strong business communication skills in the English language.
Knowledge of M&Erelated technologies (like Cvent) and their relevance and application in support of a global strategic meetings program will be an advantage.
Excellent strategic problemsolving analytical presentation and communication skills.
Ability to travel by airplane boat rail and/or car.
Location
Gurgaon India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Manager
Employment Type
Full-Time
