Customer Service Assistant - APAC

SCOPE:

This position will provide support to Customer Service and Office Administration.

REPORTING RELATIONSHIP:

• This role reports to the Customer Service and Office Manager APAC.

RESPONSIBILITIES / AUTHORITIES:

1. Customer Service

• Organizes and maintains customer database in SAP with ongoing information update in coordination with the Sales Team
• Master data creation in SAP
• Assists with receipt entry of orders in SAP and confirmation of orders in a timely manner including communication between internal departments and external customers  
• Coordinates with Logistics on required shipment documents for customer and check to ensure accuracy of details in the paperwork   
• Provides administrative support to Customer Service and Office Manager including but not limited to database management systems and documentation of processes and procedures as assigned
• Assists to coordinate collate and entry information required by Marketing for every order to allow collation of database report for analytical purpose.
• Assists in filing and record keeping of Customer Service Department
• Generates and provides DNs and COCs monthly for required countries with local regulatory requirement.

2. Office and Administration

• Support general office matters as required.
• Duties assigned by the Customer Service and Office Manager

3. TEC (Training Evaluation and Education Program)

• Ensure that identified user training is documented and completed and that suitable records are retained
• Ensure treatment sites have the relevant certifications to perform SIRT (e.g. licensing Form 912 etc)
• Requires crossfunctional communication to liaise between Sirtex internal medical affairs regulatory and external customers with compliance of all Corporate Policies.

4 .Work Schedule Requirement (Rotational basis)

• Public holiday on Wednesday (order deadline) will be a full working day / Work from home 1day leave inlieu). This will be based on rotational basis.
• Requires some nights or public holiday work upon occasion with availability for urgent calls/emails.
• Standby on weekends on rotational basis 12 hours) to support order issues or emergency. 
• Work schedule subject to change based on business requirements.

Qualifications :

• Excellent verbal and writing skills in English and Chinese.
• SAP experience preferred.
• Strong MS Office knowledge esp. Word Excel Outlook 365.
• Can do and follow through approach.
• Experience working in a crosscultural environment. Confident and effective team player; able to work independently and under pressure in a fastpaced environment.
• Excellent customer service skills  
• Ability to multitask
• Must be flexible with work hours including weekends public holidays and nights.
• Minimum local Polytechnic Diploma in Science/Business Administration
• At least 2 to 3 years of relevant experience preferably in Medical Device / Pharmaceutical industry. 

Additional Information :

Do you want to be part of something bigger A team whose impact stretches across the globe making a real difference to the quality of peoples lives.  Sirtex recognizes that wellbeing financial health and worklife balance are crucial for our employees to achieve personal success. 

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect diversity collaboration and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical robust and equitable.
• A commitment to support ongoing professional growth through career development on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values employee safety and excellence in everything we do.  

Diversity drives innovation; inclusion fosters belonging growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement teamwork and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued included and can share their ideas so that we can exceed even our own expectations.

Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic protected under applicable law.  Sirtex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Remote Work :

No

Employment Type :

Fulltime