Expert Inbound Virtual Business Sales

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
As an Expert in Inbound Virtual Business Sales youll handle live inbound business sales calls for both new and existing customers. Youll conduct discovery conversations to determine the best TMobile products and services for each customer leveraging your thorough understanding of all TMobile for Business offerings. Based on your conversations youll recommend wireless solutions including price plans data and enhanced services. Youll collaborate closely with direct field sales teams for deal partnerships as well as Implementation and Solution Engineering support teams.
Youll be responsible for researching and fraudchecking all businesses before sales engagement managing the business verification process and working closely with Business Verification Credit Underwriting Authentic ID Customer Protection Review and Fraud teams. Additionally youll handle business customers necessary tax and financial documents and assist with all postsale customer support needs for the term of account ownership.

Job Responsibilities:

• Inbound Calls: Receive a high volume of daily inbound calls to the 800 TMobile line. Handle daily customer communication and followups using various tools for outbound/inbound phone calls emails online meetings/appointments and funnel management.
• Customer Research: Perform research to understand customers unique needs and select appropriate product/service information messaging. Use product knowledge to showcase products and solutions building quotes for business customers. Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
• Verification: Partner daily with Business Verification Credit Underwriting and Fraud teams to verify and validate all new logo business customers.
• Lead Management: Carefully follow the lead management processes in Salesforce to qualify customers. This includes researching the business through various resources to prevent fraud and protect the company. 10
• Field Sales Partnerships: Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs in the SMB and ENT space.
• Customer Support: Provide followup care for customers with billing device or service issues. Work with Business Technical Support Business Sales Support and Care to support business customers and handle escalations for Telesales experts.

Education and Work Experience:

• High School Diploma/GED (Required)
• Associates Degree Business Marketing Communication or related subject (Preferred)
• Less than 2 years Inbound/Outbound commissioned environment Required
• Less than 2 years Business customer service sales or retention Required

Knowledge Skills and Abilities:

• Organization and Task Management Demonstrate efficient organization skills the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy and work well in a dynamic fastchanging environment that requires a high degree of multitasking. (Required)
• Communication and Collaboration Excellent communication and interpersonal skills ability to learn and follow processes thoroughly work cooperatively and collaboratively with all levels of employees and management maintain a mature selfmotivated positive professional attitude and adapt effectively in a new role. (Required)
• CRM Familiarity with CRM systems like Salesforce and other sales enablement tools like Outreach LinkedIn ZoomInfo Authentic ID and DASH. (Preferred)
• Technology Proficiency with Microsoft Office Suite including Word Excel PowerPoint Teams and Outlook as well as experience with WebEx Dialpad and Google applications. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
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• Travel:
  Travel Required (Yes/No):No
  
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No
  

Total Target Cash Pay Range: $42200 $76100 inclusive of target incentives

Base Pay Range: $29540 $53270

The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location TMobile employees in regular nontemporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.