Splish Splash Retail Admissions Manager
Splish Splash Retail Admissions Manager
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
This position is responsible for the strategic planning and oversight of programs and initiatives to maximize inpark revenue across all revenue generating channels including retail sales admissions and rentals. Concurrently this role also focuses on achieving and maintaining exceptional customer experience across all guestfacing services.
This position will work closely with the InPark Revenue Director to ensure optimal performance of all revenue departments is achieved.
We are currently looking for a:
Splish Splash Retail & Admissions Manager
Roles & Responsibilities:
Supervisory Duties:
Manage all aspects of the Admissions and Retail teams along with any other assigned business units
Lead by example attitude and as a representation of Splish Splash core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process people and/or profit
Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all admissions & retail positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Retail Duties:
Manage all aspects of Retail Department including buying product development strategic planning store layout pricing and traveling to buying shows as needed in coordination with corporate Retail team
Ensure all Revenue areas maintain acceptable cleanliness and safety standards as established by state and local governing agencies
Maintain and submit accurate inventories for Retail in coordination with Revenue Director
Develop working relationships with Retail vendors
Compare invoices with price sheets and monitor returns for credits
Monitor POS menus throughout park to ensure pricing and items are accurate
Ensure compliance with all PCI related standards policies and procedures
Ensure all Revenue areas maintain sanitation cleanliness safety standards by applicable agencies
Admissions Duties:
Delight the guests with exceptional customer service and a guestcentric approach
Lead customer relations efforts including customer relations office call center operations and replies to customer inquiries via telephone email and other media channels
Interact with guests on a facetoface basis asking for feedback and promptly addressing concerns.
Become knowledgeable of all passes promotions operating schedules and planned events
Ensure tickets and products are setup correctly within POS and Inventory system in Workday
Oversee Front Gates/Admissions
Manage guest arrival process including parking fee transactions inpark ticket sales season pass processing and turnstiles
Perform administrative duties including assisting with entering daily revenue typing preparing reports and ordering supplies in coordination with revenue and park leadership
Generate financial/operating reports and perform indepth studies of annual sales attendance logs inspections and labor costs
Assist in other areas of park operations as needed
Salary Range: $68 $75K
Education & Experience:
High School Diploma desired; Equivalent work experience will be considered
Bachelors degree in business management marketing merchandising or related discipline highly desired
3 years of previous retail or merchandising work experience
12 years of previous supervisor experience leading a team of employees
Previous amusement park theme park or waterpark experience a plus
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays
Ability to work flexible hours that extend beyond 9am to 5pm
Valid drivers license with a good driving record
Ability to operate various motorized vehicles including trucks and golf carts.
Ability to speak with guests directly to resolve any guest concerns
Ability to cultivate and maintain relationships with internal and external stakeholders
Must possess strong leadership and employee motivations skills
Must possess proficiency with Microsoft Excel Word and Power Point.
Strategic vision and ability to think out of the box
Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problemsolving abilities
Physical Requirements:
Ability to stand walk and remain on feet for majority of the workday
Ability to frequently stoop twist kneel bend squat or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to remain sedentary for extended periods of time while using a computer
Ability to carry push pull lift and hold objects weighing 40 pounds or more
Working Conditions:
This role will be based in both an office setting as well as all park retail locations
Subject to frequent interruptions and requests that may require reprioritization of activities
Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions
Some exposure to dust and chemical cleaning agents
Team member benefits:
Why Palace Entertainment
We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy.
Palace Perks and Benefits:
Competitive compensation
Management Incentive Plan
Comprehensive health and wellness package
401k Savings and Investment plan
Free admission to Palace Parks in the continental US
Generous vacation and sick time
When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.
If youre ready to join our amazing team please visit our website at Work With Us tab to explore all of our open positions and exciting opportunities.
Do not miss the chance to spark your career now!
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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