Senior Operations Analyst BizOps India Payments

Amazon is a fast paced dynamic company with a focus on being the most customercentric company in the world. Amazon offers services to retailers in India to sell on and grow multichannel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.

Amazon Payments processes billions of secure online transactions via a number of payment mechanisms including credit cards convenience store payment netbanking digital cash cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20 payment methods worldwide. Transactions are processed on behalf of thousands of merchants including .

Operations Team is responsible for processor performance monitoring cashback configuration & reconciliations processing of seller disbursements & customer COD refunds chargeback operations and process automations. This team drives operational efficiency and escalation reduction opportunities. Additionally team owns the Process and Policy definition and policy implementation. This team also manages the operational relationship with third party payment partners advocating for customer experience and driving operational improvements.

This position will be part of Acceptance operations for marketplace business. As part of Acceptance operations this role will focus on Real Time Monitoring for success rates for all payments instruments through various dashboards and alarms. The role will focus on handling critical activities which are crucial for providing seamless payment experience for our customers. The role will include work closely with Product Tech Data Engineering Analytics teams to resolve issues and put long term solutions in place. It will also include extensive interactions with external stakeholders(Processors Banks etc). The candidate needs to drive continuous improvements to existing processes handle large data/files and automate non value add steps with help of RPA. This position requires a proactive highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results. This role is required to serve as a handson analyst gathering data and driving projects to completion. He/She along with the program manager will interface with the various internal teams in a highly agile environment.

The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behaviour of Amazons internal systems. He or she will be analytical and data driven in decision making with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.

Key job responsibilities
13 years of experience working across operations ecommerce or retail.
02 years of experience for delivering activities from teams that she/he didnt directly own.
Ability to communicate and work with a wide range of internal and external teams.
Working knowledge of Excel
Open to learn database applications SQL queries and other analysis tools.
Superior verbal and written communications skills; particularly the ability to deliver analysis in a clear and actionable format.
Proven ability to define effective and scalable processes and drive continuous improvement through root cause identification and measuring the success of those initiatives.

About the team
BizOps within Operations charter at Amazon Pay is a team which provides high visibility and unparalleled learning in the payments space. The team works on a 24*7 model and has completed ownership around real time monitoring and specific usecases within the refunds charter.

The team also facilitates critical support across all high value events and drives critical activities pertaining to cost to serve and compliance.

Bachelors degree
3 years of experience in ECommerce or Payments

Ability to dive deep into a problem perform Root Cause Analysis and identify constraints to recommend a solution on this we will test the candidates ability to think logically through a given issue structure their thoughts identify the problem correctly and then recommend appropriate solutions

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