Client Support Analyst I
Client Support Analyst I
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Job Description
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
Youll be Fulltime Application Support Specialist to provide technical support services to our clients primarily based in North America and Canada.
WHAT YOULL DO:
- Serves as the primary point of contact for troubleshooting any application issues over email telephone and remote access.
- Keeps log of all the troubleshooting steps and tracks open tickets.
- Trains customers and peers on the use and support of our products.
- Communicates and resolves customer support issues in a timely manner.
- Investigates users problems and develops solutions to complex issues.
- Communicates all comments and suggestions from our customers to the product development team.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution.
- Keep up to date with new technology and methods.
WHAT YOULL NEED:
- 23 years of experience in technical support or information technology involving technical knowledge of companys products and services.
- Proficient in the use of a variety of web browsers (Chrome Edge Firefox Safari)
- Advanced knowledge of Microsoft Office applications (Word Excel Outlook)
- Ability to communicate technical information to nontechnical clients
- Strong verbal and written communication skills
- Selfmotivated good organizational skills team player and ability to take initiative
- Ability to work after normal business hours to provide extended support services to clients worldwide.
Preferred Skills:
- Previous work experience providing software or any other technical support by phone to clients based in USA/Canada.
Desired Skills:
- Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach.
Education: A Bachelors Degree in any stream
Shift Hours: 12 PM to 9 PM IST / 2 Pm to 11 Pm Weekends off Fixed timings.
WHATS IN IT FOR YOU
At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability
Required Experience:
IC
Employment Type
Full Time
