Front Desk Supervisor Seasonal

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Atrium Resort is located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach local restaurants entertainment shopping and more. VSA Resorts reflects Vacatias dedication to providing owners and guests with highquality hasslefree vacations in some of the most indemand destinations. Join our Front Desk Team and our commitment to enhancing owner and guest experiences.

Summary:

The Atrium Resort is seeking a Seasonal Front Desk Supervisor as a liaison between all operational departments relating to the owner/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists General Manager in maximizing Resort daytoday operations. The Front Desk Supervisor will be responsible for training coordination and scheduling of Front Desk personnel. Must be available to work weekends and holidays. The right candidate will be an experienced supervisor able to oversee and instruct the front desk staff to ensure that we provide great customer service and a great vacation experience for our owners/guests.

Essential Duties and Responsibilities:

• Schedules and coordinates staffing coaching and counseling reviews staff goals and conducts weekly Team Meetings Monthly oneonones and annual reviews with team members. Submits vacation requests to management for consideration.
• Coordinates creates orders supplies. Communicates Resort amenities activities and area attractions and events to owners and guests.
• Interacts daily with owners and guests and responds to inquiries questions suggestions and complaints; notifies Resort Management and appropriate department and follows up with the owner/guest for proper and timely resolution.
• Inspects units and common areas daily correcting issues or reporting to management as appropriate.
• Responsible for shift coverage in the event of agent or auditor absenteeism.
• Communicates and enforces all resort procedures and policies.
• Directly responsible for Resort key control.
• Coordinate and verify all 3rd party reservations including RCM are accurate. Monitor and update noshows daily taking appropriate action in order to maximize inventory. Review corrections to folios with Auditors to identity training gaps.
• Coordinates housekeeping and maintenance requests and follows up with owners and guest upon completion.
• Supports other departments in light cleaning maintenance housekeeping marketing and HR activities when needed.
• Produces reports for housekeeping/maintenance and ensures all logs are up to date.
• Updates address and telephone information for owners submitted by Front Desk Agents and Auditor.
• Provides onsite activities area attractions events and other vacation information and/or supervision to owners and guests.
• Solicits client referrals timeshare tour opportunities online satisfaction reviews and customer feedback for improvement.
• Performs related duties as assigned or as situation dictates.

Position Qualifications:

To perform this job an individual must be able to perform each of the above essential duties satisfactorily. The following requirements are representative of the knowledge skill and ability that are required. Reasonable accommodations may b e made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma or GED required
• Business or college level course work
• 2 years of proven supervisory experience in hospitality or related field is required with ability to coach counsel motivate and supervise are required
• Strong oral and verbal communication skills are required with ability to effectively communicate throughout all levels of the company organization
• Excellent customer service skills required
• Strong computer knowledge skills and experience including software spreadsheets and reports are required
• Must have ability to resolve common problems and concerns of owners/guests in a professional manner.

Additional Skills:

• Must possess excellent verbal and written communication skills; able to communicate effectively with staff owners/guests.
• Must have the ability to negotiate and resolve common problems an concerns of owners/guests in a professional manner.
• Must have strong computer skills to include knowledge and use of Microsoft software
• Must have the ability to effectively coach counsel motivate and supervise Front Desk Agents.

Physical Requirements:

While performing the essential duties of this Job the employee is commonly required to stand talk or hear. Additionally employees in this position are frequently required to walk; use hands to lift place handle and feel; stoop kneel and crouch when stocking shelving etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individuals qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time without notice. The specific requirements duties and skills set forth in this job description are intended to be allinclusive as of the date this document is prepared. However this job description may not contain all the duties physical requirements and skills that you may be asked to perform during the period of time you work with Vacatia. Further the job description is not a guarantee that you will perform any or all these duties.

#ATR