drjobs Concierge (Seasonal)

Concierge (Seasonal)

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1 Vacancy
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Job Location drjobs

Kirknewton - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Dalmahoy is located 7 miles from Edinburghs city centre surrounded by beautiful Scottish countryside just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges it is a celebration of Scottish heritage dating back to the 13th century.

With 18 operating departments and up to 250 employees Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

Come and join us!

The Concierge is responsible for ensuring all guests needs are effectively dealt with guest belongings are secured and hospitality is of the highest standard. Perform all practical portering skills effectively where necessary

Essential Functions

  • Provide a permanent presence in the hotel lobby ensuring all guests and visitors are welcomed thus creating an excellent first impression.
  • Gain a thorough knowledge of the local area both tourist attractions business location and of local events to assist leisure and business travellers during their stay.
  • Co-ordinate luggage delivery collection storage message and paging service thus providing a friendly and efficient communication centre.
  • Organise the booking of tickets for tours theatres and local attractions to enhance guest experience
  • Provide a travel information centre by booking and confirming airline tickets making car arrangements ordering taxis and advising on transport routes to facilitate guests travel needs.
  • Co-ordinate and oversee the parking of guests and visitors cars as determined by the hotels own parking and arrangements
  • Lost property postage
  • Overseeing deliveries and signing for packages when requested
  • Performing admin tasks given by head concierge
  • Co-ordinate guest taxi arrangements

Competencies

  • Strong Communication skills (verbal listening writing)
  • Pro-active and reliable
  • Able to work alone and within a team
  • Passion for customer service and enjoy providing a memorable service

Preferred Education and Experience

Driving Licencing (essential to use the shuttle bus service)

Good level of English

Other Duties

This job description is not designed to cover or contain a comprehensive listing of the activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice at the reasonable request of management

* This position is a fixed term contract until October 2024 and is 24 hours a week

Employment Type

Full-Time

Company Industry

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