Finance Manager Customer Engagement Technology CS
Finance Manager Customer Engagement Technology CS
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Everything we do at Amazon is focused on being Earths Most CustomerCentric Company. At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things and well teach you a few things as we navigate the most customercentric company on Earth.
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business to partner with the Customer Engagement and Technology team. You will work closely with your business partners to define roadmaps identify the right business strategies and provide guidance and reporting. The successful candidate will be a selfstarting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance tactical direction and decision support.
Key job responsibilities
Partner with the Amazon Customer Service Technology leaders to influence and support tactical and strategic business decisions.
Continuously improve existing processes with an eye toward automation scalability and efficiency.
Identify cost saving opportunities through deep dives and identifying new insights.
Align on financial and operational analyses with business partners challenging assumptions when necessary.
Partner with business teams to identify process improvements to improve controllership for month end close and forecasting accuracy.
Prepare and lead monthly financial reviews with business leaders.
Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science)
BA or BS in Finance Accounting Business Economics or a highly analytical field (e.g. Engineering Math Computer Science) and 5 years of finance experience or Masters degree and 3 years of finance experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business to partner with the Customer Engagement and Technology team. You will work closely with your business partners to define roadmaps identify the right business strategies and provide guidance and reporting. The successful candidate will be a selfstarting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance tactical direction and decision support.
Key job responsibilities
Partner with the Amazon Customer Service Technology leaders to influence and support tactical and strategic business decisions.
Continuously improve existing processes with an eye toward automation scalability and efficiency.
Identify cost saving opportunities through deep dives and identifying new insights.
Align on financial and operational analyses with business partners challenging assumptions when necessary.
Partner with business teams to identify process improvements to improve controllership for month end close and forecasting accuracy.
Prepare and lead monthly financial reviews with business leaders.
Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science)
BA or BS in Finance Accounting Business Economics or a highly analytical field (e.g. Engineering Math Computer Science) and 5 years of finance experience or Masters degree and 3 years of finance experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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