Event and Group Coordinator

POSITION SUMMARY

The Event and Groups Coordinator prepares event documentation and coordinates with sales hotel departments and customer to ensure consistent high level service throughout preevent event and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service and back to sales. Recognises opportunities to maximize revenue by upselling and offering enhancements to create a better overall event.

The following are specific responsibilities and contributions critical to the successful performance of the position:
Event Coordinating
Responsible for Express/Pop up bookings hotel internal events Social events and midsized conference business
Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Followsup with customer postevent.
Acts as the liaison between field sales person and customer throughout the event process (preevent event and postevent).
Manages group room blocks and meeting space of assigned groups.
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Leads preevent and postevent meetings for assigned groups as necessary.
Greets customer during the event phase and hands off to Event Operations for the of details.
Adheres to all standards policies and procedures.
Group Coordinating
Responsible for ensuring inventory is managed for all group and conference business
Management of contract blocks including airline crew
Ensure guest rooming lists are received in a timely manner
Guest Satisfaction
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews guest satisfaction results. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Oversees the customer experience from file turnover through the post event phase until turnover back to sales.
Sets a positive example for guest relations.
Continuously interacts with customers to obtain feedback on quality of product service levels and overall satisfaction.
Effectively responds to and handles guest problems and complaints.
Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.
Conducts pre and post event meetings as required to review and communicate group needs and feedback.
Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.
Sales and Revenue Management
Effectively upsells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process as necessary.
Accurately forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Adheres to Event Planning Standards.

OTHER
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 37.5 hours per week.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.